The BHA Advocacy Academy

The BHA Advocacy Academy - 18096
Program: Why Health Advocacy

Approval Code: 18096

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Why Health Advocacy’ is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18096.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 46 minute pre-recorded PowerPoint presentation and one page worksheet for self-reflection on the healthcare system, advocacy, and their motivation. We will review the barriers and limitations of the U.S. healthcare system that create poor health outcomes for patients. We will address the need for health advocates and the role they play in addressing these problems.

Objectives: 

  1. Examine the deficiencies in the current health system.
  2. Understand how these deficiencies to medical errors, misdiagnosis and poor health outcomes.
  3. Understand the potential role health advocacy can play in improving health by addressing those deficiencies.
  4. Encourage self-reflection among participants to discover their motivation for practicing health advocacy

Match to Competencies and Best Practices:

  • Healthcare access, finance, and management
  • Medical knowledge and the healthcare system

Match to Ethical Standards:

  • The role of an advocate
  • Continuing education and professional development

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18097
Program: Introduction to Health Advocacy

Approval Code: 18097

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Introduction to Health Advocacy’ is approved for 1.75 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18097.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 90 minutes pre-recorded PowerPoint presentation and one page worksheet for self-reflection on about the participant’s potential role as an advocate. The presentation will explore the definition of health while reviewing WHO and CDC definitions. Social determinants of heath, Maslow’s hierarchy of needs, the social ecological model of health, and the continuum of health and wellness will be reviewed. We will discuss various descriptions of health advocates, including the PACB definition, where they work, who they support and what they do in their various roles.

Objectives: 

  • Learn various definitions of health and how the definition is dependent upon the individual or community.
  • Learn the various definitions of health advocacy from current health (patient) advocacy groups.
  • Identify social determinants of health and how they impact health.
  • Learn about the various forms in which it is practiced today.
  • Identify beneficiaries of the health advocacy experience.
  • Recognize the Patient Advocate Certification Board as a source of expertise and support for health advocates.

Match to Competencies and Best Practices:

  • Scope of practice and transparency
  • Empowerment, autonomy, rights and equity
  • Communication and interpersonal relationships
  • Healthcare access, finance and management
  • Medical knowledge and the healthcare system
  • Professionalism, professional development, and practice

Match to Ethical Standards:

  • The role of an advocate
  • Provision of competent services
  • Avoidance of discriminatory practices
  • Continuing education and professional development

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18098
Program: Ethics and Advocacy?

Approval Code: 18098

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Ethics and advocacy’ is approved for 1.5 Ethics CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18098.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes pre- recorded PowerPoint presentation and one page worksheet for advocates to apply ethical theories to fictional advocacy and healthcare scenarios.  This course will focus on the ethical theories and concepts that should guide health advocates in their practice. These concepts include a dedication to honesty and transparency, equity and fairness, confidentiality and privacy, self-awareness and evaluation, continuing professional development, conflicts of interest, competency, and discriminatory behavior. Beauchamp and Childress’ four principles of biomedical ethics will be discussed. HIPAA and informed consent requirements will be reviewed. PACB Ethical Standards for Patient Advocates will be reviewed, referred to frequently and cited in the presentation.

Objectives: 

  • Examine and apply ethical theories that guide health advocacy.
  • Review what informed consent means in a medical setting.
  • Identify how HIPAA is practiced within a healthcare setting and by the health advocate.
  • Discover the Ethical Standards set forth by the PACB and how they apply to work as a health advocate.
  • Provide references to the PACB Ethical Standards for Patient Advocates and the Competencies and Best Practices for a BCPA.

Match to Ethical Standards:

  • The role of an advocate
  • Transparency and honest disclosure
  • Confidentiality and privacy
  • Fostering autonomy
  • Provision of competent services
  • Avoidance of impropriety and conflicts of interest
  • Avoidance of discriminatory practices

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18099
Program: Communication

Approval Code: 18099

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Communication’ is approved for 1.5 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18099.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 1 hour pre-recorded PowerPoint presentation and worksheet for self-reflection of communication and conflict resolution skills. Communication skills such as active listening, motivational interviewing, empowerment and shared decision making will be reviewed Conflict resolution theories and framing will be reviewed and application to health advocacy will be presented.

Objectives: 

  • Identify essential communication skills and review how they are used in health advocacy.
  • Review shared decision making and how this operates in the healthcare system between providers and patients.
  • Discover applicable conflict resolution theories and models for health advocacy.

Match to Competencies and Best Practices:

  • Scope of practice and transparency
  • Empowerment, autonomy, rights and equity
  • Communication and interpersonal relationships
  • Professionalism, professional development, and practice

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18100
Program: Art of the Intake

Approval Code: 18100

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘The Art of the Intake’ is approved for 2 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18100.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

This course will teach how to obtain the necessary and useful information from a client or patient with compassion. Emphasis will be on how to be a medical detective and getting essential information from the client or patient while establishing a trusting rapport. Communication skills will be emphasized including setting the stage for the client-advocate relationship while completing the intake.

Objectives: 

  • Identify all of the pieces of the puzzle you need about a client to start advocating for them.
  • Review appropriate techniques for interacting with a new client such as learning how to establish mutual trust and common understanding.
  • Understand how to gauge family situations and dynamics and what that means for your role.
  • Understand how to conduct an initial consultation and complete the health history questionnaire.
  • Understand what to do if feel you cannot help a client or they are not appropriate for advocacy services.

Match to Competencies and Best Practices:

  • Scope of practice and transparency
  • Empowerment, autonomy, rights and equity
  • Communication and interpersonal relationships
  • Professionalism, professional development, and practice

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18101
Program: Transition Points: Roles and Resources

Approval Code: 18101

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Transition Points: Roles and Resources’ is approved for 1.5 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18101.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes pre-recorded PowerPoint presentation and one page worksheet for self-reflection designed to promote self-reflection about the advocate’s knowledge of various healthcare settings and the transition process. Healthcare transition points can be dangerous places in the healthcare system where errors occur and patients are set up for future difficulty. We will highlight important action to reduce medical errors and miscommunication at these transition points to increase patient safety and satisfaction as they move through the healthcare system. This presentation will explore where our current advocates are and what do they do in each setting. It will also explore how advocacy can be practiced by health advocates in specific healthcare settings: ER, inpatient, outpatient and primary care offices, and home health, homecare, nursing home, assisted living facility and rehabilitation facilities. We will explore roles and resources in various settings that health advocates should know when working with a client.

Objectives: 

  • Learn to identify points in the healthcare continuum where medical errors are likely to occur and which errors are most likely.
  • Learn how health advocacy can assist at these transition points.
  • Recognize key barriers to attaining effective transitions.
  • Learn to recognize which health professionals are responsible for certain tasks along the healthcare continuum.
  • Identify what to do and whom to approach when something goes wrong.
  • Look at what advocacy can do for patients in the ER, inpatient care, primary care, and in the home.
  • Review the likely places and situations in which errors can occur and where patients are most vulnerable.
  • Identify how proper communication can affect outcomes in each setting.
  • Identify how the system in each setting limits healing and what advocates can do to promote healing.
  • Review the patient experience in each setting and the typical scenarios of action for each setting.

Match to Competencies and Best Practices:

  • Scope of practice and transparency
  • Empowerment, autonomy, rights and equity
  • Communication and interpersonal relationships
  • Medical knowledge and the healthcare system
  • Professionalism, professional development, and practice

Match to Ethical Standards:

  • The role of an advocate
  • Provision of Competent Services

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18102
Program: Medications: Part 1

Approval Code: 18102

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Medications: Part 1’ is approved for 1.75 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18102.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 1 hour pre-recorded PowerPoint presentation and one page worksheet for self-reflection about the advocate’s ability to assist clients with their medications. This presentation will include instruction on client interviews about medications, creating a medication list, resources for medication-related concerns, and presenting medication lists and concerns to providers.  The logistics of purchasing and taking medications will be reviewed including what to do if your client cannot afford medications or is not taking them appropriately.

Objectives: 

  • Learn the questions to ask your client about medications and find out how to obtain the real medications he or she is consuming.
  • Review why supplements and over-the-counter medications are part of a complete medication list.
  • Identify key resources for questions and concerns about medications.
  • Present the resources available when your client cannot afford necessary medications.
  • Identify the key aspects of a medication list, how to create an effective list and who to give it to.

Match to Competencies and Best Practices:

  • Healthcare access, finance, and management
  • Empowerment, autonomy, rights and equity
  • Medical knowledge and the healthcare system

Match to Ethical Standards:

  • The role of an advocate
  • Provision of competent services

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18103
Program: Medications: Part 2

Approval Code: 18103

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Medications: Part 2’ is approved for 1.25 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18103.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 1 hour pre-recorded PowerPoint presentation and one page worksheet for self-reflection about their medication knowledge. This presentation will include instruction on common medications, over the counter and prescription, and supplements that patient advocates will encounter during their work with clients. We continue to emphasize that advocates do not tell clients what to do or make suggestions about medication, but rather facilitate communication with providers and provide resources to their clients.

Objectives: 

  • Expand the advocate’s knowledge of common medications.
  • Expand the advocate’s knowledge of common medication interactions and side effects.
  • Review polypharmacy and The American Geriatrics Society Beers Criteria® for Potentially Inappropriate Medication Use in Older Adults and when to address this with providers.
  • Present red flags for client medication use.
  • Present appropriate disposal techniques for medication.

Match to Competencies and Best Practices:

  • Healthcare access, finance, and management
  • Empowerment, autonomy, rights and equity
  • Medical knowledge and the healthcare system

Match to Ethical Standards:

  • The role of an advocate
  • Provision of competent services

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18104
Program: Health Insurance Ins and Outs

Approval Code: 18104

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Health Insurance Ins and Outs’ is approved for 1.25 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18104.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 1 hour pre-recorded PowerPoint presentation and one page worksheet for self-reflection about health insurance knowledge and plan for assisting clients with insurance concerns. Health insurance is a mystery for many people. This session will review many of the common public and private health insurance plans including Medicare (Advantage Plans, Part A, B, C, D), private insurance (HMO, PPOs, HSA), Medicaid, using the health exchanges through the Affordable Care Act, Veterans Affairs, Indian Health Services, and the uninsured. Health insurance does not always work the way we want or expect it to.  This session will explore options for what to do when clients need specific help with challenging coverage or obtaining new coverage.

Objectives: 

  • Present the technical aspects of enrollment and reimbursement for Medicare and all of its parts including Advantage plans and most other plans.
  • Review how the various health insurance plans affect your client’s options and the role of the advocate.
  • Discover how to obtain information from the insurance plans.
  • Present information on the VA system of healthcare and how it is different from most other plans
  • Identify resources for challenging insurance plan and obtaining new coverage.

Match to Competencies and Best Practices:

  • Healthcare access, finance, and management
  • Empowerment, autonomy, rights and equity
  • Medical knowledge and the healthcare system

Match to Ethical Standards:

  • The role of an advocate
  • Provision of competent services

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18105
Program: Geriatric Considerations

Approval Code: 18105

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Geriatric Considerations’ is approved for 1.75 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18105.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 1 hour pre-recorded PowerPoint presentation and one page worksheet for self-reflection about. Elderly clients can be a significant part of an advocate’s clientele. Advocates can play an important role in the life of an elderly client. We will present topics that relate to geriatric clients including memory impairment, residential transitions, family dynamics, medical, mental health, and powers of attorney, guardianship, advanced care planning including end-of-life care and do not resuscitate orders.

Objectives: 

  • Present about the various legal issues that may arise with elderly clients and their families.
  • Identify likely transitions that occur with the elderly and how advocates can support the client during transitions.
  • Review important points of discussions regarding end-of-life care.
  • Present what to do if an elderly client begins showing signs of dementia.
  • Review key medical and safety issues in the elderly.
  • Learn about services for the elderly such as home health, in home care, and senior living communities and what each service offers.
  • Explore family dynamics with elderly clients.

Match to Competencies and Best Practices:

  • Scope of practice and transparency
  • Empowerment, autonomy, rights and equity’
  • Communication and interpersonal relationships
  • Healthcare access, finance, and management
  • Medical knowledge and the healthcare system

Match to Ethical Standards:

  • The role of an advocate
  • Provision of competent services

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18106
Program: Surgery and Anesthesia

Approval Code: 18106

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Surgery and Anesthesia’ is approved for 1.75 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18106.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

Includes 1 hour pre-recorded PowerPoint presentation and one page worksheet for reflection about preparation for surgery, informed consent, and pre-op clearance. Being prepared for surgery is essential for a successful surgery and recovery. This session will cover topics such as essential questions to ask the surgeon and anesthesiologist, and what they need to know about the patient. Informed consent prior to surgery and what the physicians should be sharing with the patient prior to surgery will be covered.

Objectives: 

  • Review about when and how to obtain a second opinion.
  • Identify questions your client should ask prior to potential surgery.
  • Learn the important things the anesthesiologist needs to know before your client has surgery.
  • Present information about pre-surgical clearance and tests needed before elective surgery.
  • Offer advice on how to get your client prepared for surgery.

Match to Competencies and Best Practices:

  • Empowerment, autonomy, rights and equity
  • Healthcare access, finance, and management
  • Medical knowledge and the healthcare system

Match to Ethical Standards:

  • The role of an advocate
  • Provision of competent services

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider

 

Dr. Jeffrey Ho, MD

 

The BHA Advocacy Academy - 18107
Program: Putting it all together: Creating a Client Plan

Approval Code: 18107

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Putting it all together: Creating a Client Plan’ is approved for 1.25 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18107.

Approval active: November 19, 2020 – November 18, 2022 (Expiration date)

Description:

This session will continue to be a live, virtual session held over Zoom. We have given this presentation live multiple times in the past and due to vigorous discussion with our participants, the presentation will be no shorter than 1.25 hours.

This course will go over creating an initial care plan for the client and how this will change as the relationship evolves. We emphasize advocate awareness and continued needs evaluation of the client situation through a theoretical client scenario.

Objectives: 

  • Learn how to identify priorities for the client.
  • Review the creation of an initial plan that addresses those priorities.
  • Present important components of a complete care plan.
  • Incorporate a wellness plan for the client and understand how that differs from the initial plan.
  • Review how to support, motivate and empower your client on his or her health journey.
  • Understand how to support client as time evolves and be prepared for changes in the client-advocate relationship.

Match to Competencies and Best Practices:

  • Scope of practice and transparency
  • Empowerment, autonomy, rights and equity
  • Communication and interpersonal relationships
  • Healthcare access, finance, and management
  • Medical knowledge and the healthcare system

Match to Ethical Standards:

  • The role of an advocate
  • Transparency and honest disclosure
  • Confidentiality and privacy
  • Fostering autonomy
  • Provision of competent services
  • Avoidance of impropriety and conflicts of interest
  • Avoidance of discriminatory practices
  • Continuing education and professional development

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider
The BHA Advocacy Academy - 18112
Program: Applying Ethical Principles

Approval Code: 18112

Program Sponsor: The Bridge Health Advocates

https://bridgehealthadvocates.com/bha-advocacy-academy/

Approval Statement: The Bridge Health Advocates Advocacy Academy ‘Applying Ethical Principles’ is approved for 2 Ethics CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA), approval code 18112.

Approval active: January 28, 2021 – January 27, 2023 (Expiration date)

Description:

We will review the PACB Ethical Standards, Beauchamp and Childress’ Principles of Biomedical Ethics and look at 5 case scenarios while applying the PACB Ethical Standards for a Board Certified Patient Advocate (BCPA) along with other guiding biomedical ethical principles to each case.

Objectives: 

  • Demonstrate how to apply the PACB Ethical Standards to advocacy case scenarios when ethical conflicts arise.
  • Demonstrate how to apply ethical principles to advocacy case scenarios.
  • Identify resources to utilize when advocates need assistance with ethical issues including references to the PACB Ethical Standards for Patient Advocates and the Competencies and Best Practices for a BCPA.

Match to Ethical Standards:

  • The role of an advocate
  • Transparency and honest disclosure
  • Confidentiality and privacy
  • Fostering autonomy
  • Provision of competent services
  • Avoidance of impropriety and conflicts of interest
  • Avoidance of discriminatory practices
  • Continuing education and professional development

Presenters:

Melissa Cardine, MSN, RN, WOCN, BCPA

Education:

  • Independent RN Patient Advocate Program, University of Arizona College of Nursing Learning Intensive, 2015
  • WEB Wound Ostomy Continence Nursing Program Certification, Metropolitan State University, 2007
  • Master of Science in Nursing, University of Phoenix, 2002
  • Bachelor of Science in Nursing, Northern Arizona University, 1997

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Owner and Founder, 2015 – Present
    Banner Desert Medical Center, Mesa, Arizona, Inpatient Wound and Ostomy Nurse, 2014 to 2016
  • Smith and Nephew, Gilbert, Arizona, 2010 to 2011
  • Mountain Vista Medical Center, Inpatient Wound and Ostomy Nurse, Mesa, Arizona, 2009 to 2010
  • Banner Gateway Medical Center, Senior Clinical Manager for Outpatient Treatment Center, Gilbert, Arizona, 2006 to 2008
  • Banner Baywood Medical Center, Advanced Practice Nurse, Mesa, Arizona, 2002 to 2006
  • Arizona Heart Hospital Wound Healing Center, Registered Nurse Case Manager for Multiple Specialty Physicians, Phoenix, Arizona, 2002 to 2002
  • Banner Home Care, Home Health Nurse with Case Management Responsibilities, Phoenix, Arizona, 1998 to 2002
  • Carrigan’s Home Health, Home Health Nurse, Phoenix, Arizona, 1997 to 1998

Certificates and Licenses:

  • Board Certified Patient Advocate, September 2018 – Present
  • State of Arizona Nursing License, 1997- present
  • American Nurses Association, Member, 1997 – Present
  • Arizona Nurses Association, Member, 1997 – Present

Jennifer Whalen, MHS, PA-C, BCPA

Education:

  • Bachelor of Arts in Biology, Cornell University – 1998
  • Master of Health Sciences, Duke University – 2004
  • Certificate of Completion of Physician Assistant Program, Duke University – 2004
  • Graduate Certificate in Public Health, Eastern Virginia Medical School – 2017
  • Doctorate of Health Sciences Candidate, Eastern Virginia Medical School – Anticipated graduation May 2020

Work Experience:

  • The Bridge Health Advocates, PLLC, Co-Founder, December 2019
  • The Bridge RN Patient Advocates, PLLC, Office Coordinator/Patient Advocate, December 2018-December 2019
  • Riverside Health System, Hospitalist, 2013-2015
  • Riverside Doctors’ Hospital, Williamsburg, VA
    Provided inpatient hospital care to adults.
  • Riverside Health System, Neurointervention, 2012-2013
    Riverside Regional Medical Center, Newport News, Virginia
    Provided inpatient and outpatient care to adults suffering strokes, while   supporting work of neuro-interventionist surgeon.
  • MDExpress Urgent Care, 2007-2009 and 2011, Williamsburg, Virginia
    Provided care to adults and children in an outpatient urgent care setting.
  • Provena St. Mary’s MedCentre, Family practice, 2005-2006, Mateno, Illinois
    Cared for patients of all ages in a family practice setting.

Certificates and Licenses:

  • Board Certified Patient Advocate, November 2019
  • National Commission on Certification of Physician Assistants, Certified 2004 – present, Certificate Number 1065314
  • License to Practice Medicine as a Physician Assistant
    State of Arizona, 12/16-present
    Commonwealth of Virginia, 1/07-2017
    State of Illinois, 2004-2007
  • Basic Life Support Provider
  • Advanced Cardiac Life Support Provider

Sign Up For Updates

Join our mailing list to receive the latest news and updates.

You have Successfully Subscribed!