Cleveland State Patient Advocate Certificate Program

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program
Contact: J. N. Muscatello
J.n.muscatello@csuohio.edu
(216) 687-3867

 

 

Patient Advocate Certificate Program; Course 1 – Scope of Practice and Transparency

Program: Patient Advocate Certificate Program; Course 1 – Scope of Practice and Transparency

MODULE #1 – Learn / practice course navigation / interaction and develop testing competence

  • Navigate the Blackboard learning site successfully in pursuit of the Patient Advocacy Certificate Program (PACP) structure;
  • Access and review the Program Ground Rules (Communication Policies and Netiquette) regarding online discussion behavior;
  • Identify the most difficult Ground Rule for you to follow and explain how you will resolve this difficulty;
  • Distinguish your instructor and fellow students through their advocacy introduction;
  • Complete two (2) “practice” quizzes in preparation for the
  • Board Certified Patient Advocate (BCPA) examination.

MODULE #2 – Differentiate between task and relationship contracting

  • Describe your personal business practices, offerings, expectations and the contracting process to a potential client;
  • Articulate your competencies via written documentation;
  • Recognize and resolve both task and relationship contracting issues;
  • Define your areas of vulnerability in task and relationship contracting and propose coping mechanisms for both;
  • Complete two (2) “practice” quizzes in preparation for the
  • Board Certified Patient Advocate (BCPA) examination.

MODULE #3 – Compare and contrast service delivery modalities and develop testing competence

  • Employ information in support of the design of patient record retention and record sharing protocols;
  • Analyze the best approach for sharing information and expertise with a client and/or family;
  • Apply an appropriate language routine to deflect requests for diagnostic and prescriptive medical activities; and
  • Complete two (2) “practice” quizzes in preparation for the
  • Board Certified Patient Advocate (BCPA) examination.

MODULE #4 – Discover and resolve personally difficult contracting practices and ethical standards

  • Assess and address your personal business issues related to money, referrals and ethical practices; and
  • Identify and incorporate Best Private Advocacy Business Practices into a Patient Advocacy contract.

Approval active from: January 10, 2020 – January 9, 2020 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 1 – Scope of Practice and Transparency is approved for 7.5 CEs and 2.5 Ethics CEs (total of 10 CEs), by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter Bio: Jari Holland Buck, M.A., GPAC

Patient Advocate, Educator, Writer with 20+ years’ experience in service, community, government, financial, retail and technology corporations. Significant competencies include patient representation / facilitation, program design / delivery, client and organizational assessments, capacity building, coaching, performance management and strategy design / implementation. Regarded as a creative, energetic transformation specialist possessing highly developed problem-solving, collaboration and platform skills coupled with a strong history and desire to serve.

BCPA Competencies:

  • Course content based on Domain 1 Scope of Practice and Transparency and Ethical Standards for a Board Certified Patient Advocate.

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