Cleveland State Patient Advocate Certificate Program

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program
Contact: J. N. Muscatello
J.n.muscatello@csuohio.edu
(216) 687-3867

 

 

Patient Advocate Certificate Program; Course 1 – Scope of Practice and Transparency

Patient Advocate Certificate Program; Course 1 – Scope of Practice and Transparency

MODULE #1 – Learn / practice course navigation / interaction and develop testing competence

  • Navigate the Blackboard learning site successfully in pursuit of the Patient Advocacy Certificate Program (PACP) structure;
  • Access and review the Program Ground Rules (Communication Policies and Netiquette) regarding online discussion behavior;
  • Identify the most difficult Ground Rule for you to follow and explain how you will resolve this difficulty;
  • Distinguish your instructor and fellow students through their advocacy introduction;
  • Complete two (2) “practice” quizzes in preparation for the
  • Board Certified Patient Advocate (BCPA) examination.

MODULE #2 – Differentiate between task and relationship contracting

  • Describe your personal business practices, offerings, expectations and the contracting process to a potential client;
  • Articulate your competencies via written documentation;
  • Recognize and resolve both task and relationship contracting issues;
  • Define your areas of vulnerability in task and relationship contracting and propose coping mechanisms for both;
  • Complete two (2) “practice” quizzes in preparation for the
  • Board Certified Patient Advocate (BCPA) examination.

MODULE #3 – Compare and contrast service delivery modalities and develop testing competence

  • Employ information in support of the design of patient record retention and record sharing protocols;
  • Analyze the best approach for sharing information and expertise with a client and/or family;
  • Apply an appropriate language routine to deflect requests for diagnostic and prescriptive medical activities; and
  • Complete two (2) “practice” quizzes in preparation for the
  • Board Certified Patient Advocate (BCPA) examination.

MODULE #4 – Discover and resolve personally difficult contracting practices and ethical standards

  • Assess and address your personal business issues related to money, referrals and ethical practices; and
  • Identify and incorporate Best Private Advocacy Business Practices into a Patient Advocacy contract.

Approval active from: January 10, 2020 – January 9, 2020 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 1 – Scope of Practice and Transparency is approved for 7.5 CEs and 2.5 Ethics CEs (total of 10 CEs), by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter Bio: Jari Holland Buck, M.A., GPAC

Patient Advocate, Educator, Writer with 20+ years’ experience in service, community, government, financial, retail and technology corporations. Significant competencies include patient representation / facilitation, program design / delivery, client and organizational assessments, capacity building, coaching, performance management and strategy design / implementation. Regarded as a creative, energetic transformation specialist possessing highly developed problem-solving, collaboration and platform skills coupled with a strong history and desire to serve.

BCPA Competencies:

  • Course content based on Domain 1 Scope of Practice and Transparency and Ethical Standards for a Board Certified Patient Advocate.
Patient Advocate Certificate Program; Course 2 – Empowerment, Autonomy, Rights and Equity

Patient Advocate Certificate Program; Course 2 – Empowerment, Autonomy, Rights and Equity

MODULE #5

  • Pinpoint your greatest personal vulnerability regarding cultural competency and plan how you will address it;
  • Verbalize three (3) strategies you will add to your Patient Advocacy practice that improve your client centered focus;
  • Complete one (1) “practice” quizzes in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #6

  • Investigate the role of the seven healthcare consumer problems have played in your life / career;
  • Understand the contributions underlying causes have made to the seven healthcare consumer problems;
  • Define your areas of vulnerability in task and relationship contracting and propose coping mechanisms for both;
  • Complete two (2) “practice” quizzes in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #7

  • Transmit and receive confidential patient information;
  • Reference national and state-specific laws, documents, and approaches sources;
  • Make a well-informed recommendation to patients and families regarding source and usage of an “In Case of Emergency” app.

 

MODULE #8

  • Memorialize your advanced directive wishes;
  • Know to whom these wishes should be shared and share them;
  • Identify your proxy and discuss these advanced directive wishes openly and honestly, securing their agreement to execute as stated;
  • Appreciate the difficulty experienced by your patient when dealing with and discussing advanced directive wishes.

Approval active from: February 14, 2020 – March 13, 2021 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 2 – Empowerment, Autonomy, Rights and Equity is approved for 7.5 CEs and 2.5 Ethics CEs (total of 10 CEs), by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter Bio: Jari Holland Buck, M.A., GPAC

Patient Advocate, Educator, Writer with 20+ years’ experience in service, community, government, financial, retail and technology corporations. Significant competencies include patient representation / facilitation, program design / delivery, client and organizational assessments, capacity building, coaching, performance management and strategy design / implementation. Regarded as a creative, energetic transformation specialist possessing highly developed problem-solving, collaboration and platform skills coupled with a strong history and desire to serve.

BCPA Competencies:

  • Course content based on Domain 2 Empowerment, Autonomy, Rights and Equity and Ethical Standards for a Board Certified Patient Advocate.
Patient Advocate Certificate Program; Course 3 – Communication and Interpersonal Relationships

Program: Patient Advocate Certificate Program; Course 3 – Communication and Interpersonal Relationships

MODULE #9

  • Incorporate the Ten Commandments for good listening into your Patient Advocacy practice;
  • Recognize and actively / effectively apply the four skills critical to advocacy;
  • Read and analyze a case study, one of the techniques used extensively in the Board Certified Patient Advocate (BCPA) examination;
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #10

  • Solicit and identify factors of well-being that contribute to a patient’s health;
  • Create and incorporate patient assessment questions that encourage sharing of expectations and challenges.

 

MODULE #11

  • Identify and incorporate five (5) new ways to connect with others and increase your EQ [emotional quotient];
  • Accept the need to meet both task and relationship needs in relationships;
  • Utilize FEEDBACK STEPS in situations involving conflict;
  • Integrate SMART solution proposals into work with patients / clients and during situations involving conflict.

 

MODULE #12

  • Recognize personal cultural awareness and sensitivity issues and know when to seek assistance on behalf of your patient / client;
  • Possess local resources to support personal conflict and mediation issues with you patient / client;
  • Possess local resources to support cultural awareness and sensitivity issues with you patient / client.

 

Approval active from: March 20, 2020 – April 17, 2021 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 3 – Communication and Interpersonal Relationships is approved for 10.0 CEs, by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter Bio: Margaret (Meg) Toukonen, PhD, MSN, RN, APRN/CNS (CV available upon request).

BCPA Competencies:

  • Course content based on Domain 3 Communication and Interpersonal Relationships and Ethical Standards for a Board Certified Patient Advocate.
Patient Advocate Certificate Program; Course 4 – Healthcare Access Finance and Management

Patient Advocate Certificate Program; Course 4 – Healthcare Access Finance and Management

MODULE #13

  • Recognize the complexity of working with medical organizations that function separately as well as part of an overarching system;
  • Possess patient education sources that enable the strongest possible partnership with a Patient Advocate:
  • Complete three (3) “practice” quizzes in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #14

  • Identify the complexity of communication to, from and with members of the healthcare system;
  • Diagnose and take patient-focused action when care transitions are occurring;
  • Create actionable patient responses when desired outcomes are not achieved;
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #15

  • Access optimal prescription drug options for your patient / client utilizing private and public resources;
  • Read and understand the basics of patient / client medical bills;
  • Accept when personal limitations interfere with optimal payment-related outcomes and make relevant and timely referrals;
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #16

  • Integrate knowledge of Medicare / Medicaid programs into patient / client financial assistance;
  • Approach patient / client medical debt with tactical options and emotional support;
  • Suggest relevant community program options to every patient / client;
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

Approval active from: April 24, 2020 – May 22, 2021 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 4 – Healthcare Access Finance and Management is approved for 10.0 CEs, by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter: Niederriter, Joan E., PhD, MSN, RN, CMSRN, RN-BC
Associate Professor (2012), Medical Surgical School of Nursing, Cleveland State University Undergraduate Faculty.

BCPA Competencies:

  • Course content based on Domain 4 Healthcare Access Finance and Management.
Patient Advocate Certificate Program; Course 5 – Medical Knowledge and the Healthcare System

Patient Advocate Certificate Program; Course 5 – Medical Knowledge and the Healthcare System

MODULE #17

  • Continue building a list and working knowledge of online references that provide disease-specific and general patient information by viewing sources hosted by nonprofit, governmental and for profit medical websites;
  • Carry on conversations with medical personnel that adequately represent your patient / clients medical concerns;
  • Comprehend and / or resource information enabling an informed medically-based exchange with medical providers:
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #18

  • Respond to service delivery problems through usage of “Models of Care;”
  • Value the contributions of and provide information regarding and access to alternative, functional and complementary medicine plus non-traditional care delivery;
  • Develop local resources for community care referrals;
  • Complete four (4) “practice” quizzes in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #19

  • Examine, deliver and measure quality of care;
  • Resource, discover and assist in relevant patient / client application process for clinical trial;
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #20

  • Embrace the need for and integrate specific advocacy behaviors designed to protect patient / client from medical error harm;
  • Activate knowledge of medical error situations and associate them with diagnostic and reactive activities.

 

Approval active from: May 29, 2020 – June 26, 2021 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 5 – Medical Knowledge and the Healthcare System is approved for 10.0 CEs, by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter: Jacqueline A. Robinson PHD, MBA, MSN, ACNS-BC, RN, CCRN, CHSE (detailed CV on file)

BCPA Competencies:

  • Course content based on Domain 5 Medical Knowledge and the Healthcare System.
Patient Advocate Certificate Program; Course 6 – Professionalism, Professional Development and Practicethcare System

Patient Advocate Certificate Program; Course 6 – Professionalism, Professional Development and Practice

MODULE #21

  • Continue building a list and working knowledge of online references that provide disease-specific and general patient information by viewing sources hosted by nonprofit, governmental and for profit medical websites;
  • Carry on conversations with medical personnel that adequately represent your patient / clients medical concerns;
  • Comprehend and / or resource information enabling an informed medically-based exchange with medical providers:
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #22

  • Respond to service delivery problems through usage of “Models of Care;”
  • Value the contributions of and provide information regarding and access to alternative, functional and complementary medicine plus non-traditional care delivery;
  • Develop local resources for community care referrals;
  • Complete four (4) “practice” quizzes in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #23

  • Examine, deliver and measure quality of care;
  • Resource, discover and assist in relevant patient / client application process for clinical trial;
  • Complete one (1) “practice” quiz in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #24

  • Embrace the need for and integrate specific advocacy behaviors designed to protect patient / client from medical error harm;
  • Activate knowledge of medical error situations and associate them with diagnostic and reactive activities.

Approval active from: July 3, 2020 – July 31, 2021 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 6 – Professionalism, Professional Development and Practice is approved for 10.0 CEs, by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter: Mitchell, Maureen M., EdD, RN (Detailed CV on file)

BCPA Competencies:

  • Course content based on Domain 6 Professionalism, Professional Development and Practice.
Patient Advocate Certificate Program; Course 7 – Ethical Standards

Patient Advocate Certificate Program; Course 7 – Ethical Standards

MODULE #25

  • Filter every action as a Patient Advocate through the current Ethical Standards as written by the Patient Advocate Certification Board (PACB);
  • Apply and explain ethical reasoning as it relates to Patient Advocacy decision-making;
  • Recognize and avoid typical areas representing potential ethical conflict;
  • Create and utilize a personal Code of Ethical Conduct;
  • Respond appropriately, effectively and respectfully to any requests we deem to be ethically challenging.

 

MODULE #26

  • Incorporate patient / client data collection and privacy issues into your Patient Advocacy practice;
  • Create and employ a patient / client Confidentiality Form into your Patient Advocacy practice;
  • Work around the four (4) types of uncooperativeness typically exhibited by a patient / client;
  • Minimize disruptive patient / client family resistance in a way that enables patient / client support and ongoing family relationships;
  • Foster patient / client decision-making autonomy by deploying specific tools and techniques designed to embolden educated and informed independence;
  • Shepherd a patient / client through end-of-life decision-making.

 

MODULE #27

  • Demonstrate, through actions and words, the respect you hold for your patient / client and their family;
  • Avoid the insidious arena of medical kickbacks / bribes by carefully following the tenants specified in the PACB Ethical Standards document regarding referral fees and gifts;
  • Approach a patient / client and legal counsel as an educated professional when dealing with “Informed Consent;” and
  • Increase transparency in your Patient Advocacy practice through the learning acquired in close patient / client analysis.

 

MODULE #28

  • Identify and respond to any aspect of healthcare discrimination;
  • Accept our own “implicit bias” and possess tools to avoid contributing to “healthcare discrimination;”
  • Acknowledge our personal value as a potential “mentor” in Patient Advocacy;
  • Possess the tools and commitment to serve the professional Patient Advocate community as a professional mentor.

 

Approval active from: August 7, 2020 – September 7, 2021 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 7 – Ethical Standards is approved for 10.0 Ethics Hours by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter: Kozlowski-Gibson, Maria, Doctor of Philosophy (PhD) in Higher Education Administration (Detailed CV on file)

BCPA Competencies:

  • Course content based on Ethical Standards for Board Certified Patient Advocate.
Patient Advocate Certificate Program; Course 8 – Exam Prep

Patient Advocate Certificate Program; Course 8 – Exam Prep

MODULE #29

  • Select and responsibly interact with an Accountability Partner;
  • Articulate and comply with the PACB requirements to sit for the Board Certified Patient Advocate (BCPA) examination;
  • Employ multiple PACB – identified resources and FAQs information in preparation for taking the exam.

 

MODULE #30

  • Explain the definition of critical healthcare and Patient Advocacy terms, identifying when and where a patient / client is most likely to encounter each;
  • Author and achieve measurable Accountability Statements in preparation for the Board Certified Patient Advocate (BCPA) examination;
  • Select and prepare relevant test – taking strategies in preparation for the Board Certified Patient Advocate (BCPA) examination.

 

MODULE #31

  • Author and achieve measurable Accountability Statements in preparation for the Board Certified Patient Advocate (BCPA) examination;
  • Complete the Practice Test and apply relevant test – taking strategies;
  • Examine personalized results of the Practice Test, identifying the top three (3) domains where performance could be improved;
  • Write two (2) case studies, one (1) for each of two (2) domains, where discussion facilitation will be required.

 

MODULE #32

  • Facilitate and actively participate in domain discussions directly relevant to Practice Test deficiencies;
  • Expand your resources and knowledge through current professional Patient Advocacy discussions and papers;
  • Believe in YOURSELF!!!

 

Approval active from: September 11, 2020 – October 9, 2021 (Expiration date)

Approval Statement: The Patient Advocate Certificate Program, Course 8 – Exam Prep is approved for 10.0 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

https://www.csuohio.edu/nursing/continuing-education/patient-advocate-certificate-program

Presenter: Jari Holland Buck, M.A., GPAC

PATIENT ADVOCATE / EDUCATOR / WRITER with 20+ years’ experience in service, community, government, financial, retail and technology corporations. Significant competencies include patient representation / facilitation, program design / delivery, client and organizational assessments, capacity building, coaching, performance management and strategy design / implementation. Regarded as a creative, energetic transformation specialist possessing highly developed problem-solving, collaboration and platform skills coupled with a strong history and desire to serve.

BCPA Competencies:

  • Course content based on Competencies and Best Practices and Ethical Standards for Board Certified Patient Advocate.

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