Information for BCPA Exam Candidates 

PACB and Professional Testing Corporation are aware of the concerns surrounding the spread of the Coronavirus Disease 2019 (COVID-19).  Protecting the health and well-being of our candidates is our highest priority which is why we will continue to proactively monitor the impact of the virus and take precautionary measures that are appropriate.

For the most part concerns surrounding COVID-19 will relate to the Prometric Test Centers.  For an update on precautionary measures that Prometric is taking at the Test Centers please go to:

Measures that have been instituted by Professional Testing Corporation (PTC), PACB’s  testing vendor, can be found here:

For the duration of this situation, PACB and PTC have put in place special rules if you have to transfer your appointment to the next testing period as a result of COVID-19.  Please contact PTC at:  212.356.0660 or for assistance.

PACB Letter From the President

Hello fellow Patient Advocates,

I want to take a moment to extend support and encouragement in the challenging and unprecedented health situation we find ourselves in these days.  As I am writing to all of you, I myself am in the midst of a 14-day quarantine after possible contact with infected individuals while traveling internationally over spring break. While this pandemic has created uncertainty and fear among the world’s population, there are things we can do.  As advocates, we may have current clients who are part of the vulnerable populations more susceptible to Corona virus and may find ourselves on the front lines working with these individuals.  We may encounter new clients who seek out our services in the face of a diagnosis of themselves or a loved one. We may simply be individuals to whom friends and family turn for advice and information and reassurance as this situation continues to unfold. Regardless of the situation in which we may find ourselves, we as patient advocates have an opportunity and a responsibility to our clients, family, friends, and community to be well-informed and to be supportive resources to help people find necessary information.


I want to remind you all that the BCPA community has a location on our website for discussion forums related to any topic you may be interested in discussing, including Corona virus and concerns related to working with clients who may have the virus.  You need to set up your profile in order to access the various discussion boards.  Once you have done so, you can access the information and start discussions. Complete tutorials are available here.


PACB is committed to helping patient advocates be as prepared as possible in managing this health crisis.  To assist in that effort, we have been given permission to provide a video presentation by Kim Mcilnay, MD (Disabled), BCPA, and Caryn cochran, LCSW about Corona virus and working with clients. The authors have agreed to turn this presentation into a continuing education opportunity for BCPAs that will provide one CE at no charge for BCPAs. We hope that this information will be useful in helping you feel more prepared and confident in the face of the ever-changing situation regarding Corona virus (Covid-19).  Additionally, we encourage patient advocates to keep current with the latest CDC recommendations surrounding Corona virus protocols.


As you encounter people in the community, on Facebook, Twitter, or other social media, please help to mitigate the fear and panic by providing accurate information and trying to dispel the misinformation, rumors, or discouraged behaviors that are considered to be risky.  Being good role models and spokespersons and doing so in a way that communicates caring, compassion, and empathy will go a long way in helping to move us through this difficult time.


I wish you all the best and hope you all stay healthy as we make our way through this uncharted territory with a novel disease.  PACB is here to support you however we can, and I know that we can all support one another as advocates. Let’s do what we do best—advocate for one another, as well as for our clients. Reach out for support, take care of yourselves, and stay healthy!


Thinking of you all and the great work that you do!

Dr. Christine North, PhD, MPH, BCPA

Together Patient Advocate Blog

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