Any Advocate wishing to earn a BCPA credential will need to meet the eligibility requirements and pass the certification exam.

Eligibility requires a combination of education and experience; however, candidates who are seasoned practitioners may request eligibility based on experience only. Carefully review pages 7-9 of the Candidate Handbook for complete details.

At this time (January 2021), there is no existing certification or license required to be eligible to sit for the exam. However, the PACB is continuing to monitor exam results and reserves the right to revise requirements at any time.

The PACB strongly recommends you undergo a criminal background check and post your results publicly so potential clients can be assured of your trustworthiness. However, no such background check is not required for certification.

The exam consists of 150 multiple choice questions of which 125 are scored and 25 are pretest items. The exam is comprised of 6 Domains and the Ethical Standards for Board Certified Patient Advocates. Candidates have 3 hours to complete the exam.

The examination for the Board Certified Patient Advocate credential may be taken up to three times within a three year period. If a candidate fails a third time, he or she must submit an appeal to the PACB for consideration to re-test. Each test attempt requires completion of an application and payment of the required fee.  A candidate who passes the BCPA certification test is prohibited from retaking the same exam unless the candidate chooses to do so upon recertification (in lieu of continuing education).

The exam is offered twice a year during a 4-week window. The spring cycle begins in early March and ends 4 weeks later (usually the first week of April). The fall cycle begins the last week in September and ends in late October. Registration is generally open 6 to 9 months in advance of each exam cycle.

Page 11 of the Candidate Handbook lists the fee structure. Please review the handbook and policies regarding cancellation and refunds.

• A practice test consists of exam questions that have previously been used in the certification examination.
• These items performed well on the exam (statistically speaking).
• The items have been retired from the exam.

The BCPA exam has only been offered since 2018. While questions that do not perform well, have been updated and/or replaced, there is, as yet no set of ‘retired’ items. There are a variety of ‘sample’ critical thinking/reasoning practice tests available online. While none of them will prepare candidates for the BCPA exam, individuals who are unfamiliar with that structure, may find it a useful practice tool.

The exam is administered through our testing partners Prolydian and Examity using live remote proctoring. Each exam cycle is preceded by an application period during which candidates register and pay applicable fees. Candidates submit an application which is then reviewed for eligibility. Approved candidates receive notice of approval (generally) within two business days. Once the application notice is received, candidates may proceed with scheduling the exam for a date and time during the posted exam dates. Applications that are deemed ineligible, receive further communication and have the opportunity to provide additional documentation or submit an appeal.

Unless special arrangements have been made in advance, all exams are delivered via live remote proctoring. Contact PACB at help@pacboard.org to inquire about group testing or any other arrangement.

Candidates may request ADA accommodations by submitting the appropriate form.

Computerized scoring will be utilized to determine examination results. Candidates will be notified of passing or failing status by email usually within 4-weeks following the close of the testing period. Both section and total examination scores will be reported. Successful candidates will receive a digital certificate that may be downloaded from the BCPA Online Portal (hosted by Prolydian).

You may cancel or reschedule up to 48 hours before your appointment at no cost. If, however, you cancel your appointment with less than 48 hours’ notice, or if you miss your appointment, show up late or provide inadequate identification, you will not be able to make a new appointment without paying an additional testing fee. Prolydian will send you a confirmation email each time you reschedule or cancel an appointment. (See fee schedule page 11).

• Once the application has been approved, candidates may log into their BCPA online portal (Prolydian) account. Choose the “Schedule” button on your Exams dashboard to select an exam date and time.
• Wait for an appointment confirmation email listing your test date, testing time and instructions for setting up your Examity profile (You must set up a profile with Examity before taking the BCPA exam!).
• Contact support+pacb@prolydian.com if you encounter problems scheduling your exam or if you need to modify your Prolydian or Examity account profile name to match your Photo ID.

Like test center-based testing, online proctored testing requires that you be monitored by a proctor while you take your exam via your microphone and webcam. Before starting the exam, the candidate must present a valid, unexpired government-issued ID with both signature and photo identification. Both ID signature and print must match candidate’s name in demographics and look like the candidate. Acceptable forms of identification include a driver’s license, military identification card, passport, state identification card, and a valid national identification card. Your image and pictures of your surroundings will be captured. Once you begin the exam, you will not be permitted to leave the room or move out of the proctor’s view. Failure to comply may result in termination of your exam.

PACB does not endorse or recommend any preparatory course or materials.  Review the Study Guide and the different Domains that are included in the exam and concentrate on those areas in which you feel you have had less experience or that you do not perform on a regular basis.  The Study Guide includes a list of references and key terms.