International Conference on Patient Advocacy (ICOPA)

https://icopaconference.com/

International Conference on Patient Advocacy

Program: ICOPA

October 3-5, 2019

North Shore Senior Center (NSSC)
Arthur C. Nielsen, Jr. Campus
161 Northfield Road
Northfield, IL 60093

Approval Statement: The 2019 ICOPA Conference, Navigation, Collaboration, Solutions. The Rising Tide Floats All Boats is approved for 8.75 CEs and 1 Ethics CE (total of 9.75 CEs) by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval code: 18029.

Approval Active from: October 3, 2019 – October 4, 2020 (Expiration date)

Thursday, October 4, 2019 – To Err Is Human: A Patient Safety Documentary

Medical mistakes lead to as many as 440,000 preventable deaths every year, making it the #3 leading cause of death in the United States. To Err Is Human is an in-depth documentary about this silent epidemic that occurs in every sector of the healthcare system and the strategies being put into place to reduce errors? The film shows solutions that advocates, and organizations can implement that can improve the quality of healthcare.

Program Objectives

  • The documentary will talk about Medical Errors as the leading cause of death in the United States
  • The documentary will share strategies patient advocates can use to reduce medical errors in organizations
  • The documentary and the discussion that will place after the documentary will give advocates a chance to reflect on their role in the process of educating patients and caregivers about their role in reducing medical errors.

The post-screening discussion will be moderated by Michael Millenson, MD, a physician who is part of the film.

Supports BCPA Ethical Standards CEs: 1-hour Ethics
Supports BCPA Competency – Domain 6. Professionalism, Professional Development, and Practice

Friday, October 4, 2019

The State of the Profession of Patient Advocacy

Each member of the panel is a patient advocate leader and presents the professional patient advocate organizations. Each leader will share their insights to help advocates recognize the opportunities and challenges they will face as healthcare transitions to a value-based system.

Session Objectives:

  • Share information that will help advocates recognize the value they bring to the patient, the industry and the profession
  • Identify opportunities and Risk for patient/health advocates

Panel Members

  • Beth Droppert, Vice Chair and Board Member of Washington State Health Advocacy Association (WASHAA)
  • Colleen Morley DNP, RN, CMCN ACM-RN is the Director of Case Management Services for West Suburban Medical Center in Oak Park, IL and Westlake Hospital in Melrose Park, IL for Pipeline Health. Dr. Morley will represent the Case Management Society of America, Chicago Chapter.
  • Christine North, PhD, MPH, BCPA, Faculty Ohio Northern University. Christine is also President of the Patient Advocate Certification Board.
  • Kim Pedersen, Administrative Director, Patient Relations Marianjoy Rehabilitation Hospital, part of Northwestern Medicine. Kim is representing the Beryl Institute.
  • Diane Savastano, BSN, RN Founder and Principal, Healthassist.  Diane is representing the National Association of Healthcare Advocacy
  • L. Bradley Scwartz, Esq. Founder, Greater Patient Advocates
  • Trisha Torrey, Founder, The Alliance of Professional Health Advocates

Supports BCPA Competency – Domain 6. Professionalism, Professional Development, and Practice

Breakout Sessions: Attendees must choose one breakout session

Session A – What Advocates Do: A Day in the Life of Professional Patient Advocate: Speaker: Teri Dreher, RN, CCM, BCPA

Advocacy means so many things to different people today and the different roles and vantage points will be shown in this inspiring presentation from the perspective of a family member, a nurse, a trusted guide and navigator, as well as family coach and mediator.

This story rich presentation will take you through some of the different types of clients that patient advocates commonly serve, and the various hats that we wear throughout the continuum of care, both inside and outside the hospital setting. The unique value that patient advocates play in today’s complex healthcare landscape will be portrayed not only from a family and patient’s perspective, but also from the vantage point of hospitals, insurance companies and referral sources who commonly use patient advocates to help them manage complex clients who need extra help today.

Session Objectives

  1. Discuss the role patients advocates play in various settings
  2. List competencies needed to be an effective advocate

Supports BCPA Competency – Domain 6. Professionalism, Professional Development, and Practice

Session B – 2019 and Beyond: Updates to the Medicare Home Health Benefit: Speaker: Pete Miska

Mr.  Miska, will detail what the 2018/19 changes coming to the Medicare Home Health benefit, how to qualify for the benefit, how it is currently reimbursed, manage care/Medicaid changes, how the care is delivered, how it keeps patients out of the hospital, pre-claim review, how PDGM/ Value Based/Bundled Payments work, IMACT ACT, how results are measured, and what’s in store for the future

Session Objectives:

  1. Learn about changes taking place in the Medicare Home Health Benefit
  2. Discuss how the changes will benefit the patient and the care giver

Supports BCPA Competencies:

4. Healthcare Access, Finance, and Management
5. Medical Knowledge and the Healthcare System

Session C – Working with LGBTQ Patients: Speaker: Jacqueline Boyd

The first generation to age ‘out’ is doing so with unique challenges and strengths. LGBTQ+ older adults have a growing need for competent advocacy. In this workshop you will learn about current trends in LGBTQ+ aging, what resources are available, and how to effectively care plan with this dynamic and evolving population.

Session Objectives

  1. Discuss the challenges LGBTQ patients face when they enter the complex world of healthcare.
  2. Explain how advocates can help bridge those barriers and help this population safely navigate the healthcare system.

Supports BCPA Competencies:

2. Empowerment, Autonomy, Rights, and Equity
3. Communication and Interpersonal Relationships
4. Healthcare Access, Finance, and Management

General Session 11:30 AM

Patients Need Help Wherever They Are: When Hospitals and Independent Advocates Collaborate. Speakers: Jenny Schmidt and Trisha Torrey

Whether you are an independent advocate who wants to employ such a process in the US, Canada, or another corner of the world, or if you are a hospital advocate who wants to encourage your own center to jump in to improve the patient experience this session provide insights and innovative ideas to help you improve your practice.

Session Objectives

  1. Discuss the outcomes that can be produced by collaboration between hospital and independent advocates
  2. Share one strategy that can help improve collaboration between independent and hospital advocates.

Supports BCPA Competencies:

2. Empowerment, Autonomy, Rights, and Equity
4. Healthcare Access, Finance, and Management
5. Medical Knowledge and the Healthcare System
6. Professionalism, Professional Development, and Practice

General Session 1:45 PM

Taking the Pulse of Modern Health Care: Where Are We Now? Speaker:  William Rhoades, DO, FACP

Dr. Rhones will look at Population Health, by defining and giving examples of the successes as well as challenges. This discussion will focus on the medical systems, specifically electronic medical records and evidence-based medicine.

Finally, Dr. Rhoades will attempt to make some predictions for the next decade in health care. What will modern medical care look like in the outpatient and hospital environment. How will these new innovations affect patient care and patient’s relationships with physicians and other health care providers?

Session Objectives

  1. Discuss the state of population health in 2019
  2. Share one-way advocates can work to improve the health of the population by advocacy and patient empowerment

Supports BCPA Competencies:

2. Empowerment, Autonomy, Rights, and Equity
4. Healthcare Access, Finance, and Management
5. Medical Knowledge and the Healthcare System
6. Professionalism, Professional Development, and Practice

Saturday, October 5, 2019

General Session – BCPA Updates: Speaker: Christine North, President, Patient Advocate Certification Board. An in-depth look at the state of the Advocate Certification Exam. What to expect going forward.

Session Objectives

  1. Gain insight into how the patient advocate certification is helping to strengthen the practice of patient advocacy
  2. Learn about the future focus of the Patient Advocate Certification Board.

Supports BCPA Competency: 6. Professionalism, Professional Development, and Practice

Breakout Sessions:

Session A – Where’s the Harm in Hospitals? How You Can Protect Your Clients When Nurses and Docs Can’t: Speaker: Karen Curtiss

Patient safety is based on science — but it’s not ‘rocket science’. It’s a lot of small, consistent actions that make the difference between a planned road to recovery – or a dangerous detour. But guess what… patient safety is not taught in medical or nursing schools and “on the job” training is spotty. That’s where CampaignZERO resources can help you become expert in preventing the most common hazards patients suffer.

Karen Curitss will share a solid introduction to CampaignZERO’s tools and “insider secrets” for getting safe care for your clients, family and friends. Highlights include: The most common hospital hazards and cracks in care and how you can help prevent them. 

Session Objectives:

  1. Learn when patients should be encouraged to speak up, what to say, when your worried and what to do when challenges occur
  2. Discuss hat patients should expect when they enter the hospital and how they can prepare to avoid medical errors.

Supports BCPA Competencies:

2. Empowerment, Autonomy, Rights, and Equity
4. Healthcare Access, Finance, and Management
5. Medical Knowledge and the Healthcare System
6. Professionalism, Professional Development, and Practice

Session B – From Possibilities to Probables: Carrying on Client Conversations about Pricing and Contracts Speaker: Trisha Torrey

How often we hear this story!  After an hour on the phone with a potential advocacy client sharing all the ways we can help them, they simply hang up the phone and we never hear from them again.  No contract, no business… it’s no way to succeed at building an independent advocacy practice.

Session Objectives:

  1. Discus how patient advocates can analyze what went wrong when a person they work with does not follow through on recommendations
  2. Learn how to improve patient relationship skills that can improve the work that advocates do

Supports BCPA Competencies:

3. Communication and Interpersonal Relationships
6. Professionalism, Professional Development, and Practice

Session C – A Shift in Approach: Guardianship and the Patient Advocate: Speakers Jenny Schmidt and Amy Matson

During this session, the speakers share their process with you as Guardianship and Patient Advocacy. You will learn what you need to do to offer a similar service yourself. What expertise do you need? Do you need to be licensed or certified? What needs do these patients have that require your expertise? How can the shift from advocate to guardian improve outcomes for these patients? What are the interests of the hospital that encourage them to work with you in this capacity? And importantly, if you have been working as an advocate for this one patient, how do you legally shift from your position of never making decisions for clients, to being their primary decision-maker.

Session Objectives

  1. Discuss the how Guardianship and Patient Advocacy are similar and different.
  2. Explain how the two can collaborate to improve quality of life for patients who are in need.

Supports BCPA Competencies:

2. Empowerment, Autonomy, Rights, and Equity
4. Healthcare Access, Finance, and Management
5. Medical Knowledge and the Healthcare System
6. Professionalism, Professional Development, and Practice

Session D – Navigating Medicare – What Advocates and Consumers Need to Know: Speaker: Carrie Espinosa

This presentation will walk you through the Medicare Maze. Carrie Espinosa is a dynamic and practical speaker who will walk you through the different parts of Medicare, enrollment windows, the different types of insurance plans that work with Medicare, and how consumers can best navigate their benefits. She will also discuss some of the changes coming in 2020 and proposed future changes.

Session Objectives

  1. Discuss the different parts of Medicare
  2. Explain enrollment windows and penalties or missing those windows

Supports BCPA Competencies:

4. Healthcare Access, Finance, and Management
5. Medical Knowledge and the Healthcare System
6. Professionalism, Professional Development, and Practice

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