National Association of Healthcare Advocacy (NAHAC)

https://www.nahac.com/#!event-list
Contact: Mary Ann Mace
admin@NAHAC.com

 

 

Health Insurance Ins and Outs

Program: Health Insurance Ins and Outs

Insurance In’s & Outs. Presented by Donna SmithBCPA. Founder and Owner of Capitol Healthcare Advocates. Do you feel comfortable explaining insurance technicalities to your clients? This webinar will provide you with information which is helpful for you to understand the nuances of insurance and utilize on behalf of your clients. The presentation includes a review and explanation of the three most common, costly pitfalls and misunderstandings of billing. You will learn the basic terminology necessary to understanding insurance documents. Finally, you will discover six reasons why a medical bill might be wrong and will help you to know what to look for when reviewing medical bills.

Approved January 14, 2019. Expiration Date: January 13, 2020. This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link: CE Webinar: Insurance In’s & Outs

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Approval active from: February 20, 2019-February 19, 2020 (Expiration date)

Presenter Bio: Donna Smith, BA, BCPA, Founder and Owner of Capitol Healthcare Advocates has over 20 years’ experience managing health insurance plans, appeals, and negotiating claim resolutions.   She earned a Certificate in Health Advocacy from UC Berkeley and is a Board Certified Patient Advocate.  Donna’s business, Capitol Healthcare Advocates, focuses on the resolution of medical billing issues. 

Program Objectives

  • Distill the complexity of insurance plans and claims administration into the three most common and costly causes of billing issues and how to mitigate them.
  • By understanding insurance plan terminology, attendees will be able to help themselves and their clients to make decisions that can help reduce their out-of-pocket insurance costs.   
  • Be up to date on changes that are occurring in the health insurance industry so they are informed and up to date.

BCPA Competencies:

  • Communication and Interpersonal Relationships 
  • Healthcare Access, Finance, and Management 
  • Medical Knowledge and the Healthcare System 
  • Professionalism, Professional Development, and Practice  
Advances in Telemedicine and Digital Health to Support Improved Access to Care Solutions

Advances in Telemedicine and Digital Health to Support Improved Access to Care Solutions

Presented by Stewart Levy. Telemedicine is changing the landscape of healthcare delivery through advances in technology, new reimbursement codes, and as a venue for clinical care management at home. With our aging population, increase in chronic disease, and staffing shortages, telemedicine provides a key solution for patient advocates to improve access to care, coordinate care delivery with providers and family members, improve outcomes and reduce healthcare costs for the patients in their care. Advances in technology will allow mobile phones, home assistants (Alexa), and monitoring devices to provide advocates with real-time remote patient care for urgent care situations and offer care to patients with functional limitations. Moreover, new reimbursement methods will facilitate reimbursement for virtual check-in consults and monitor of patients for clinicians and reimbursement for services provided by non-clinical staff for Medicare Advantage policies.

Date Approved February 4, 2019. Expiration Date. February 3, 20202. This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link: CE Webinar: Telemedicine

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com.

Approval active from: March 27, 2019- March 26, 2020 (Expiration date)

Presenter: Stewart Levy is CEO and President of HealthWell Solutions which focuses on evidence-based wellbeing solutions for employers and hospital systems. He has presented at a number of employer and insurance benefit conferences and has serviced on the board of the National Occupational Health Professional Association, Functional Medicine Coaching Association, Retail Clinic Association, NorthEast Business Group on Health and Medical Fitness Association. He has published studies with the American Heart Association on the impact of remote health screening programs with Large Employers and Consumer Venues. He is a corporate wellness executive with over 20 years of experience along with 15 years in The Pharmaceutical Industry.   

Program Objectives:

  • Learn the various types of digital health platforms and how they are being use for patient care at home
  • Review New reimbursement laws and regulations
  • Case studies, programs and demonstration programs regarding the use of telemedicine and digital health
  • What are some of the challenges and barriers to success?

BCPA Competencies: Healthcare Access, Finance, and Management 

Advance Care Planning: Are you Prepared for the Crisis?

Advance Care Planning – Are You Prepared for the Crisis? 

By Jane Markley, RN, FACHE, President M Jane Markley Consulting, LLC. Understand the value of advance care planning, how to have the ‘conversation’ and why every adult should have an advance directive.  The presenter uses real-life stories to demonstrate the importance of advance care planning, how it works, and who benefits.

Date Approved April 17, 2019. Expiration Date. April 16, 2020. This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link: CE Webinar: Advance Care Planning

Approval active from: April 17, 2019- April 16, 2020 (Expiration date)

Presenter: M. Jane Markley is a consultant and healthcare ethics advisor with 35+ years’ experience in healthcare.   President of M Jane Markley Consulting, LLC, she works with individuals, families, organizations, ethics committees, and healthcare systems to help them understand the importance of advance care planning (ACP) for themselves, their loved ones and their members.  A retired Navy Nurse, she is board-certified in healthcare management, trains healthcare advocates; speaks nationally and internationally in ACP; works with individuals and their families to complete their advance directives; facilitates ethics training for medical students as an Assistant Professor at the Uniformed Services University of the Health Sciences Bethesda, MD, and serves on the Maryland State Advisory Council on Quality Care at the End of Life.

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Program Objectives

  • List the steps of advance care planning
  • Articulate the importance of having the “conversation” and giving the “gift”
  • Identify three criteria for choosing a healthcare agent

BCPA Competencies: Domain 2 – Empowerment, Autonomy, Rights, and Equity 

Cannabis Therapeutics: Clearing the Air

Medical Cannabis – Clearing the Air

Presented by Josephine Cannella-Krehl, MSW, LCSW. Thirty-three states plus the District of Columbia have passed medical cannabis laws. An additional 17 States have laws related to the legal use of CBD, a derivative of the cannabis plant. More and more people are turning to cannabis as a treatment option for both disease management and symptom control. This webinar will introduce Advocates and other healthcare professionals who participants to the human endocannabinoid system, what it is and what it does. The program will review how cannabis interacts with the body and the brain, provide an overview of conditions cannabis can be helpful for and refer participants to resources for exploring cannabis laws in their own states.

Date Approved May 28, 2019. Expiration Date. May 27, 2020. This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link: CE Webinar: Medical Marijuana

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Approval active from: May 30, 2019- May 29, 2020 (Expiration date)

Presenter bio: Josephine Cannella-Krehl is a clinical social worker with a background in substance abuse counseling as well as in hospice and palliative care. When her father was diagnosed with terminal lung cancer, she began researching Cannabis as a therapeutic agent. As she began to realize that not only her patients but their family members were having to become “criminals” to access a plant that was providing them relief at their most vulnerable time, she felt a call to action. At the Florida state capitol, she connected with the Florida Cannabis Action Network and began developing strategies for the creation of sensible cannabis policies. She has testified at Department of Health Rulemaking workshops and in both Senate and House Committee meetings advocating for safe and legal access to cannabis. Now that Florida has an active medical cannabis program, she educates professionals and the general public on Cannabis Therapeutics and continues to advocate for the dignity, honor and informed decision making of patients.

Program Objectives:

  • Participants will learn how cannabis is used therapeutically. 
  • Participants will learn how to research professionals to assist their patients on the type of cannabis for their specific conditions and the mode of delivery.
  • Participants will be able to identify conditions when cannabis can be helpful.

BCPA Competencies: Domain 5 A: Medical Knowledge and the Healthcare System; Domain 2 F:  Empowerment, Autonomy, Rights, and Equity.

The Cancer Journey Roadmap: Moving Your Client from Panic to Powerful

The Cancer Journey Roadmap: Moving Your Client from Panic to Powerful

Presented by Shariann Tom, MCJC, CPCC, BS and Keri Lehmann, Director of Program Development, CPCC, Master Cancer Coach and Caregiver. The three words, “You Have Cancer,” turn your client’s world upside down.  Panic is usually their first reaction, and while this is certainly a normal response, it can also be counter-productive.  What’s worse, it can get in the way of their healing process. Patient/Health advocates are looked to provide resources and information that will help their clients to manage their Panic – and find their Power.  Today, cancer is viewed as a chronic condition. With the right tools and resources, the patient, their family members can progress on their journey. In this webinar, the speakers will take you through the stages and phases of The Cancer Journey Roadmap with illustrations to give you a sense of the road your clients travel, why the map is so powerful for them, and how you can use it to help them feel more at peace as they move forward on their cancer journey.

Date Approved May 19, 2019. Expiration Date. May 18, 2020. This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link:  CE Webinar: Cancer Journey

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Approval active from: June 5, 2019- June 4, 2020 (Expiration date)

Short bio: Speakers: Shariann Tom and Keri Lehmann bring a wealth of experience with 45 years + combined in coaching and coach training.  Shariann’s, five personal journeys as a cancer patient/survivor, Shariann’s 20 years of coaching and coach training combined with her 16 years in Corporate America in business management, sales, and marketing, gives her the background needed to run and operate an innovative company. Shariann is regularly invited to speak to Cancer Support Centers and health conferences across the country. She lives in the San Francisco Bay Area where she can be near her family, both nuclear and extended.

Keri Lehmann three personal journeys as a cancer caregiver, have uniquely positioned her to understand cancer’s impact on the patient and the family.  Keri’s coach training background includes being a faculty member for the Coaches Training Institute (CTI) for more than 25 years. She is a perpetual student of metaphysics and brings spiritual depth to her work at The Cancer Journey. She has traveled cancer journeys with two other great loves of her life – her husband and her mother. Keri lives in Pacifica, a coastal town in the SF Bay Area with her husband, the family dog and occasionally their young-adult son.

The Cancer Journey is the first Cancer Coaching and Cancer Coach Training Company in the U.S. With a team of Certified Cancer Journey Coaches across the country, they are passionate about the whole healing of cancer individuals, body, mind and spirit. Because they have traveled our own Cancer Journeys, they understand both the challenges and opportunities of living with and beyond cancer.

Program Objectives:

  • Learn two points from the Cancer Journey Roadmap advocates can employ to help their clients feel more powerful and less alone on their journey.
  • List thee tools advocates, nurse navigators, and patients can use to make cancer journey safe and meet the needs of their individual patient.
  • Explain the rationale of having a cancer coach can help the patient and the caregiver better understand the journey and meet the challenges they face fighting cancer. 

BCPA Competencies: Empowerment, Autonomy, Rights, and Equity: D; Communication and Interpersonal Relationships: E

The Cancer Journey Roadmap: Moving Your Client from Panic to Powerful

What Health Advocates Need to Know about Perinatal Risk

The United States is the only industrialized country in the world with an increasing maternal mortality rate. In this webinar, Maureen will discuss contributing factors to maternal mortality, and how nurses and other maternal advocates can keep mothers safe.

Program Objectives:

  1. List the leading causes of maternal mortality in the United States.
  2. Recognize common barriers to appropriate postpartum care.
  3. Adopt woman-centered maternity care practices

Approval Statement: NAHAC webinar “What Health Advocates Need to Know about Perinatal Risk” is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18027.

Approval active from: September 4, 2019- September 3, 2020 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link:  CE Webinar: Cancer Journey

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Approval active from: June 5, 2019- June 4, 2020 (Expiration date)

Short bio: Maureen Dempsey, BSN, RNC-OB, C-EFM

Maureen Dempsey is on a mission to eliminate preventable maternal mortality.  An award-winning speaker and registered nurse, Maureen spent most of her nursing career working on labor and delivery and high-risk pregnancy units. She is an AWHONN intermediate and advanced fetal monitoring instructor and maintains certifications in inpatient obstetrics and electronic fetal monitoring.  Maureen currently works as a clinical case manager for patients with hypertensive disorders of pregnancy. 

BCPA Competencies: This program meets the Competencies and Best Practices Domain 5 element D and F. 

What Health Advocates Need to Know about Perinatal Risk

What Health Advocates Need to Know about Perinatal Risk

The United States is the only industrialized country in the world with an increasing maternal mortality rate. In this webinar, Maureen will discuss contributing factors to maternal mortality and how nurses and other maternal advocates can keep mothers safe.

Program Objectives:

  1. List the leading causes of maternal mortality in the United States.
  2. Recognize common barriers to appropriate postpartum care.
  3. Adopt woman-centered maternity care practices

Approval Statement: NAHAC webinar “What Health Advocates Need to Know about Perinatal Risk” is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18027.

Approval active from: September 4, 2019- September 3, 2020 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link:  CE Webinar: Cancer Journey

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Approval active from: June 5, 2019- June 4, 2020 (Expiration date)

Short bio: Maureen Dempsey, BSN, RNC-OB, C-EFM

Maureen Dempsey is on a mission to eliminate preventable maternal mortality.  An award-winning speaker and registered nurse, Maureen spent most of her nursing career working on labor and delivery and high-risk pregnancy units. She is an AWHONN intermediate and advanced fetal monitoring instructor and maintains certifications in inpatient obstetrics and electronic fetal monitoring.  Maureen currently works as a clinical case manager for patients with hypertensive disorders of pregnancy.

BCPA Competencies: This program meets the Competencies and Best Practices Domain 5 element D and F.

Using the Mental Health System Effectively

Using the Mental Health System Effectively

October 30, 2019
Webinar Overview:

Navigating through a system that is broken takes ingenuity, insight and information. The mental health system must address the complex personal issues that develop with individuals, families, and groups.

Persons who need mental health are often unaware of how to get their needs satisfied. From psychiatry to psychotherapy there is a broad spectrum of possibilities. How do they work together? How do you differentiate what services are needed and how can you can assist clients in their search for peace will be the essence of this discussion?

Program Objectives:

  1. Have insight into the complexities of the mental health system and how to better navigate it.
  2. Learn who part of the mental health team.
  3. How to differentiate what serves to meet the needs of patients/families.

Approval Statement: NAHAC webinar “Using the Mental Health System Effectively” is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18042.

Approval active from:  October 30, 2019-October 29, 2020 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link:  CE Webinar: Cancer Journey

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Presenter: Dr. Ann Moody-Lewis, Ph. D is Owner of A Lewis And Associates.com

Dr. Moody-Lewis is a dynamic mental health counselor, educator, facilitator, and author with thirty-one years of successful experience developing psychological programs, training professionals and clinical expertise. Known lecturer who has received media recognition for clear and innovative thought. Effective communicator with strong skills in relationship development, gender education, conflict resolution and group processing. Possesses an enthusiastic and creative spirit that is committed to empowering others.

BCPA Competencies:

Domains of Practice related to the Webinar: Using the Mental Health System Effectively

Healthcare Access, Finance, and Management Patient Advocates will:

a. Understand and be able to communicate generally how the healthcare system functions, and the roles, responsibilities, barriers, and constraints of patients, payers, and providers within the system;

b. Facilitate the client’s navigation through the complexities of the healthcare system continuum; c. Clarify care transitions and assist clients in appropriate aspects of these changes

Ethics statement:

Provision of Competent Services: Advocates have a responsibility to inform clients of their specific areas of proficiency and only to assist clients within those areas in which they have demonstrated expertise. If a client needs assistance in an area in which an advocate does not have sufficient knowledge or training, the advocate is obligated to refer the client to the appropriate system or resource for assistance.

 

Accessing Medication Patient Assistance Programs: Thinking Outside the Box

Accessing Medication Patient Assistance Programs: Thinking Outside the Box

November 12, 2019
Webinar Overview:

Even the most effective drug is useless if people don’t take it because it’s so expensive. Today’s high prices are pushing more and more patients into nonadherence. Accessing Medication Patient Assistance Programs: Thinking Outside the Box will provide advocates with resources to find free drug and copay assistance programs through pharmaceutical manufacturers.  It will also describe independent 501c3 foundations with disease state funds available to cover copay assistance, insurance premiums and transportation costs. Finally, barriers and solutions to accessing available programs will be discussed

Program Objectives:

  1. Identify medication patient assistance and support options from multiple major pharmaceutical manufacturers as well as independent 501c3 foundation disease state funds.
  2. Explain the pathways for assistance to minimize out of pocket expenses for Medicare patients.
  3. Overcoming barriers to accessing programs and finding contacts to assist with difficult cases.

Approval Statement: NAHAC webinar “Accessing Medication Patient Assistance Programs: Thinking Outside the Box” is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18043.

Approval active from:  November 12, 2019-November 11, 2020 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. To register for the webinar, click this link:  CE Webinar: Cancer Journey

NOTE: The link is for registration and payment only. You will receive the CE webinar and post-test in a separate email from NAHAC. If you have any problems, contact admin@NAHAC.com

Presenter: Jerilyn Arneson, PharmD, BCOP

Company: AltruMed Consulting

Jerilyn Arneson, a 20 year oncology pharmacist, helps patients avoid financial toxicity from medications.  After initiating and managing several medication patient assistance programs, she teaches other organizations how to develop their own programs through AltruMed Consulting. Jerilyn is also a Certified Medicare Benefits Counselor specializing in medical billing errors and appeals.

BCPA Competencies:

Domains of Practice related to the Webinar: Accessing Medication Patient Assistance Programs: Thinking Outside the Box

4. Healthcare Access, Finance, and Management: Patient Advocates will:

a. Understand and be able to communicate generally how the healthcare system functions, and the roles, responsibilities, barriers, and constraints of patients, payers, and providers within the system

b. Facilitate the client’s navigation through the complexities of the healthcare system continuum;

5. Medical Knowledge and the Healthcare System: Patient Advocates Will

b. Explain the structure and functionality of healthcare facilities and provider groups to clients and expose resources available through each system;

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