National Association of Healthcare Advocacy (NAHAC)

https://www.nahac.com/#!event-list
Contact: Mary Ann Mace
admin@NAHAC.com

 

 

Health Insurance Ins and Outs

Program: Health Insurance Ins and Outs

February 20, 2019; Thereafter a Recorded Webinar

Insurance In’s & Outs. Presented by Donna SmithBCPA. Founder and Owner of Capitol Healthcare Advocates. Do you feel comfortable explaining insurance technicalities to your clients? This webinar will provide you with information which is helpful for you to understand the nuances of insurance and utilize on behalf of your clients. The presentation includes a review and explanation of the three most common, costly pitfalls and misunderstandings of billing. You will learn the basic terminology necessary to understanding insurance documents. Finally, you will discover six reasons why a medical bill might be wrong and will help you to know what to look for when reviewing medical bills.

This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Approval active from: February 20, 2019-February 19, 2021 (Expiration date)

Presenter Bio: Donna Smith, BA, BCPA, Founder and Owner of Capitol Healthcare Advocates has over 20 years’ experience managing health insurance plans, appeals, and negotiating claim resolutions.   She earned a Certificate in Health Advocacy from UC Berkeley and is a Board Certified Patient Advocate.  Donna’s business, Capitol Healthcare Advocates, focuses on the resolution of medical billing issues.

Program Objectives

  • Distill the complexity of insurance plans and claims administration into the three most common and costly causes of billing issues and how to mitigate them.
  • By understanding insurance plan terminology, attendees will be able to help themselves and their clients to make decisions that can help reduce their out-of-pocket insurance costs.
  • Be up to date on changes that are occurring in the health insurance industry so they are informed and up to date.

BCPA Competencies:

  • Communication and Interpersonal Relationships
  • Healthcare Access, Finance, and Management
  • Medical Knowledge and the Healthcare System
  • Professionalism, Professional Development, and Practice
Advances in Telemedicine and Digital Health to Support Improved Access to Care Solutions

Advances in Telemedicine and Digital Health to Support Improved Access to Care Solutions

April 24, 2019; Thereafter a Recorded Webinar:

Presented by Stewart Levy. Telemedicine is changing the landscape of healthcare delivery through advances in technology, new reimbursement codes, and as a venue for clinical care management at home. With our aging population, increase in chronic disease, and staffing shortages, telemedicine provides a key solution for patient advocates to improve access to care, coordinate care delivery with providers and family members, improve outcomes and reduce healthcare costs for the patients in their care. Advances in technology will allow mobile phones, home assistants (Alexa), and monitoring devices to provide advocates with real-time remote patient care for urgent care situations and offer care to patients with functional limitations. Moreover, new reimbursement methods will facilitate reimbursement for virtual check-in consults and monitor of patients for clinicians and reimbursement for services provided by non-clinical staff for Medicare Advantage policies.

This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Approval active from: March 27, 2019- March 26, 2021 (Expiration date)

Presenter: Stewart Levy is CEO and President of HealthWell Solutions which focuses on evidence-based wellbeing solutions for employers and hospital systems. He has presented at a number of employer and insurance benefit conferences and has serviced on the board of the National Occupational Health Professional Association, Functional Medicine Coaching Association, Retail Clinic Association, NorthEast Business Group on Health and Medical Fitness Association. He has published studies with the American Heart Association on the impact of remote health screening programs with Large Employers and Consumer Venues. He is a corporate wellness executive with over 20 years of experience along with 15 years in The Pharmaceutical Industry.

Program Objectives:

  • Learn the various types of digital health platforms and how they are being use for patient care at home
  • Review New reimbursement laws and regulations
  • Case studies, programs and demonstration programs regarding the use of telemedicine and digital health
  • What are some of the challenges and barriers to success?

BCPA Competencies: Healthcare Access, Finance, and Management

Advance Care Planning: Are you Prepared for the Crisis?

Advance Care Planning – Are You Prepared for the Crisis? 

April 24, 2019; Thereafter a Recorded Webinar:

By Jane Markley, RN, FACHE, President M Jane Markley Consulting, LLC. Understand the value of advance care planning, how to have the ‘conversation’ and why every adult should have an advance directive.  The presenter uses real-life stories to demonstrate the importance of advance care planning, how it works, and who benefits.

This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Approval active from: April 17, 2019- April 16, 2021 (Expiration date)

Presenter: M. Jane Markley is a consultant and healthcare ethics advisor with 35+ years’ experience in healthcare.   President of M Jane Markley Consulting, LLC, she works with individuals, families, organizations, ethics committees, and healthcare systems to help them understand the importance of advance care planning (ACP) for themselves, their loved ones and their members.  A retired Navy Nurse, she is board-certified in healthcare management, trains healthcare advocates; speaks nationally and internationally in ACP; works with individuals and their families to complete their advance directives; facilitates ethics training for medical students as an Assistant Professor at the Uniformed Services University of the Health Sciences Bethesda, MD, and serves on the Maryland State Advisory Council on Quality Care at the End of Life.

Program Objectives

  • List the steps of advance care planning
  • Articulate the importance of having the “conversation” and giving the “gift”
  • Identify three criteria for choosing a healthcare agent

BCPA Competencies: Domain 2 – Empowerment, Autonomy, Rights, and Equity

Cannabis Therapeutics: Clearing the Air

Medical Cannabis – Clearing the Air

May 30, 2019; Thereafter a Recorded Webinar:

Presented by Josephine Cannella-Krehl, MSW, LCSW. Thirty-three states plus the District of Columbia have passed medical cannabis laws. An additional 17 States have laws related to the legal use of CBD, a derivative of the cannabis plant. More and more people are turning to cannabis as a treatment option for both disease management and symptom control. This webinar will introduce Advocates and other healthcare professionals who participants to the human endocannabinoid system, what it is and what it does. The program will review how cannabis interacts with the body and the brain, provide an overview of conditions cannabis can be helpful for and refer participants to resources for exploring cannabis laws in their own states.

This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Approval active from: May 30, 2019- May 29, 2021 (Expiration date)

Presenter bio: Josephine Cannella-Krehl is a clinical social worker with a background in substance abuse counseling as well as in hospice and palliative care. When her father was diagnosed with terminal lung cancer, she began researching Cannabis as a therapeutic agent. As she began to realize that not only her patients but their family members were having to become “criminals” to access a plant that was providing them relief at their most vulnerable time, she felt a call to action. At the Florida state capitol, she connected with the Florida Cannabis Action Network and began developing strategies for the creation of sensible cannabis policies. She has testified at Department of Health Rulemaking workshops and in both Senate and House Committee meetings advocating for safe and legal access to cannabis. Now that Florida has an active medical cannabis program, she educates professionals and the general public on Cannabis Therapeutics and continues to advocate for the dignity, honor and informed decision making of patients.

Program Objectives:

  • Participants will learn how cannabis is used therapeutically.
  • Participants will learn how to research professionals to assist their patients on the type of cannabis for their specific conditions and the mode of delivery.
  • Participants will be able to identify conditions when cannabis can be helpful.

BCPA Competencies: Domain 5 A: Medical Knowledge and the Healthcare System; Domain 2 F:  Empowerment, Autonomy, Rights, and Equity.

The Cancer Journey Roadmap: Moving Your Client from Panic to Powerful

The Cancer Journey Roadmap: Moving Your Client from Panic to Powerful

June 6, 2019; Thereafter a Recorded Webinar:

Presented by Shariann Tom, MCJC, CPCC, BS and Keri Lehmann, Director of Program Development, CPCC, Master Cancer Coach and Caregiver. The three words, “You Have Cancer,” turn your client’s world upside down.  Panic is usually their first reaction, and while this is certainly a normal response, it can also be counter-productive.  What’s worse, it can get in the way of their healing process. Patient/Health advocates are looked to provide resources and information that will help their clients to manage their Panic – and find their Power.  Today, cancer is viewed as a chronic condition. With the right tools and resources, the patient, their family members can progress on their journey. In this webinar, the speakers will take you through the stages and phases of The Cancer Journey Roadmap with illustrations to give you a sense of the road your clients travel, why the map is so powerful for them, and how you can use it to help them feel more at peace as they move forward on their cancer journey.

This webinar is approved for 1.0 Contact Hour for Nurses and Board Certified Patient Advocates. The CE Provider for Nurses is Wild Iris Education, Inc. The CE Provider for Board Certified Patient Advocate credits is the Patient Advocate Certification Board.

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Approval active from: June 5, 2019- June 4, 2021 (Expiration date)

Short bio: Speakers: Shariann Tom and Keri Lehmann bring a wealth of experience with 45 years + combined in coaching and coach training.  Shariann’s, five personal journeys as a cancer patient/survivor, Shariann’s 20 years of coaching and coach training combined with her 16 years in Corporate America in business management, sales, and marketing, gives her the background needed to run and operate an innovative company. Shariann is regularly invited to speak to Cancer Support Centers and health conferences across the country. She lives in the San Francisco Bay Area where she can be near her family, both nuclear and extended.

Keri Lehmann three personal journeys as a cancer caregiver, have uniquely positioned her to understand cancer’s impact on the patient and the family.  Keri’s coach training background includes being a faculty member for the Coaches Training Institute (CTI) for more than 25 years. She is a perpetual student of metaphysics and brings spiritual depth to her work at The Cancer Journey. She has traveled cancer journeys with two other great loves of her life – her husband and her mother. Keri lives in Pacifica, a coastal town in the SF Bay Area with her husband, the family dog and occasionally their young-adult son.

The Cancer Journey is the first Cancer Coaching and Cancer Coach Training Company in the U.S. With a team of Certified Cancer Journey Coaches across the country, they are passionate about the whole healing of cancer individuals, body, mind and spirit. Because they have traveled our own Cancer Journeys, they understand both the challenges and opportunities of living with and beyond cancer.

Program Objectives:

  • Learn two points from the Cancer Journey Roadmap advocates can employ to help their clients feel more powerful and less alone on their journey.
  • List thee tools advocates, nurse navigators, and patients can use to make cancer journey safe and meet the needs of their individual patient.
  • Explain the rationale of having a cancer coach can help the patient and the caregiver better understand the journey and meet the challenges they face fighting cancer.

BCPA Competencies: Empowerment, Autonomy, Rights, and Equity: D; Communication and Interpersonal Relationships: E

What Health Advocates Need to Know about Perinatal Risk

What Health Advocates Need to Know about Perinatal Risk

September 6, 2019; Thereafter a Recorded Webinar:

The United States is the only industrialized country in the world with an increasing maternal mortality rate. In this webinar, Maureen will discuss contributing factors to maternal mortality and how nurses and other maternal advocates can keep mothers safe.

Program Objectives:

  1. List the leading causes of maternal mortality in the United States.
  2. Recognize common barriers to appropriate postpartum care.
  3. Adopt woman-centered maternity care practices

Approval Statement: NAHAC webinar “What Health Advocates Need to Know about Perinatal Risk” is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18027.

Approval active from: September 4, 2019- September 3, 2021 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Short bio: Maureen Dempsey, BSN, RNC-OB, C-EFM

Maureen Dempsey is on a mission to eliminate preventable maternal mortality.  An award-winning speaker and registered nurse, Maureen spent most of her nursing career working on labor and delivery and high-risk pregnancy units. She is an AWHONN intermediate and advanced fetal monitoring instructor and maintains certifications in inpatient obstetrics and electronic fetal monitoring.  Maureen currently works as a clinical case manager for patients with hypertensive disorders of pregnancy.

BCPA Competencies: This program meets the Competencies and Best Practices Domain 5 element D and F.

Using the Mental Health System Effectively

Using the Mental Health System Effectively

October 30, 2019; Thereafter a Recorded Webinar:

Navigating through a system that is broken takes ingenuity, insight and information. The mental health system must address the complex personal issues that develop with individuals, families, and groups.

Persons who need mental health are often unaware of how to get their needs satisfied. From psychiatry to psychotherapy there is a broad spectrum of possibilities. How do they work together? How do you differentiate what services are needed and how can you can assist clients in their search for peace will be the essence of this discussion?

Program Objectives:

  1. Have insight into the complexities of the mental health system and how to better navigate it.
  2. Learn who part of the mental health team.
  3. How to differentiate what serves to meet the needs of patients/families.

Approval Statement: NAHAC webinar “Using the Mental Health System Effectively” is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18042.

Approval active from:  October 30, 2019-October 29, 2021 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Presenter: Dr. Ann Moody-Lewis, Ph. D is Owner of A Lewis And Associates.com

Dr. Moody-Lewis is a dynamic mental health counselor, educator, facilitator, and author with thirty-one years of successful experience developing psychological programs, training professionals and clinical expertise. Known lecturer who has received media recognition for clear and innovative thought. Effective communicator with strong skills in relationship development, gender education, conflict resolution and group processing. Possesses an enthusiastic and creative spirit that is committed to empowering others.

BCPA Competencies:

Domains of Practice related to the Webinar: Using the Mental Health System Effectively

Healthcare Access, Finance, and Management Patient Advocates will:

a. Understand and be able to communicate generally how the healthcare system functions, and the roles, responsibilities, barriers, and constraints of patients, payers, and providers within the system;

b. Facilitate the client’s navigation through the complexities of the healthcare system continuum; c. Clarify care transitions and assist clients in appropriate aspects of these changes

Ethics statement:

Provision of Competent Services: Advocates have a responsibility to inform clients of their specific areas of proficiency and only to assist clients within those areas in which they have demonstrated expertise. If a client needs assistance in an area in which an advocate does not have sufficient knowledge or training, the advocate is obligated to refer the client to the appropriate system or resource for assistance.

Accessing Medication Patient Assistance Programs: Thinking Outside the Box

Accessing Medication Patient Assistance Programs: Thinking Outside the Box

November 12, 2019; Thereafter a Recorded Webinar:

Even the most effective drug is useless if people don’t take it because it’s so expensive. Today’s high prices are pushing more and more patients into nonadherence. Accessing Medication Patient Assistance Programs: Thinking Outside the Box will provide advocates with resources to find free drug and copay assistance programs through pharmaceutical manufacturers.  It will also describe independent 501c3 foundations with disease state funds available to cover copay assistance, insurance premiums and transportation costs. Finally, barriers and solutions to accessing available programs will be discussed.

Program Objectives:

  1. Identify medication patient assistance and support options from multiple major pharmaceutical manufacturers as well as independent 501c3 foundation disease state funds.
  2. Explain the pathways for assistance to minimize out of pocket expenses for Medicare patients.
  3. Overcoming barriers to accessing programs and finding contacts to assist with difficult cases.

Approval Statement: NAHAC webinar “Accessing Medication Patient Assistance Programs: Thinking Outside the Box” is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18043.

Approval active from:  November 12, 2019-November 11, 2021 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Presenter: Jerilyn Arneson, PharmD, BCOP

Company: AltruMed Consulting

Jerilyn Arneson, a 20 year oncology pharmacist, helps patients avoid financial toxicity from medications.  After initiating and managing several medication patient assistance programs, she teaches other organizations how to develop their own programs through AltruMed Consulting. Jerilyn is also a Certified Medicare Benefits Counselor specializing in medical billing errors and appeals.

BCPA Competencies:

Domains of Practice related to the Webinar: Accessing Medication Patient Assistance Programs: Thinking Outside the Box

4. Healthcare Access, Finance, and Management: Patient Advocates will:

a. Understand and be able to communicate generally how the healthcare system functions, and the roles, responsibilities, barriers, and constraints of patients, payers, and providers within the system

b. Facilitate the client’s navigation through the complexities of the healthcare system continuum;

5. Medical Knowledge and the Healthcare System: Patient Advocates Will

b. Explain the structure and functionality of healthcare facilities and provider groups to clients and expose resources available through each system;

Sleep Stress and Productivity

Sleep Stress and Productivity

January 22, 2020; Thereafter a Recorded Webinar:

It is estimated that US companies spend over $300 billion each year related to stress and sleep deprivation. As high as 80% of US workers say they experience high levels of work-related stress. Four out of five Americans complain about their quality of sleep. In this webinar, we will discuss the impact of stress on the work environment and steps to take to improve sleep, decrease stress, and increase productivity. The in-service will bring in the ethical principle of Nonmaleficence, Beneficence (do no harm) Obligation not to inflict harm intentionally; In medical ethics, the physician’s guiding maxim is “First, do no harm.” Beneficence (do good) Provide benefits to persons and contribute to their welfare. Refers to an action done for the benefit of others.

Program Objectives:

  1. Discuss the ethical principle of Nonmaleficence, Beneficence
  2. Utilize the information from this program to help nurses and patient/health advocates understand how stress and adequate sleep can affect their productivity, their performance as well as the health of their clients.
  3. Understand the sleep – stress cycle.
  4. Understand the role of sleep and stress in overall health and wellness.
  5. Identify 3 ways to improve sleep & performance while decreasing stress.

Approval Statement: NAHAC webinar “Sleep Stress and Productivity” is approved for 1 Ethics CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18048.

Approval active from: January 22, 2020-January 21, 2022 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Presenter: Karrie Brazaski, RN, MS, LNC, CTNC, Coaching & Consulting: Stress & Burnout Recovery Specialist

Karrie is a Registered Nurse, Stress & Burnout Recovery Specialist, Certified Transformational Nutrition Coach™ and certified Yoga Nidra Teacher.  Karrie has personally experienced the ill effects of stress and burnout. She is now passionate about sharing the gifts of stress resilience and wellness. Karrie helps busy professionals tame the chaos and stress in their life to avoid burnout, find their energy and love living their life again.

Before moving into private practice, Karrie was a CNO and COO in acute care hospitals. Karrie also has clinical expertise in critical care, high-risk OB, and case management. Karrie obtained her baccalaureate degree in nursing from the University of Florida and received her Masters of Organizational Leadership focused on Strategic Change from Colorado State University. Karrie resides in Arizona with her husband and son.

BCPA Competencies:

Domains of Practice: Domain 3 – Communication and Interpersonal Relationships

Advocate to alleviate suffering, promote health, promote safe care, and encourage wellbeing whenever and wherever possible.

Domain 7 – The Patient Advocate Certification Board has an element in their Ethical Standards Element 8 that talks about the importance of Continuing Education & Professional Development for Board Certified Patient Advocates (BCPA). This in-service speaks to the principle of Do No Harm as noted in the Joint Commission monograph: Improving Patient and Worker Safety

The in-service will bring in the ethical principle of Nonmaleficence, Beneficence (do no harm) Obligation not to inflict harm intentionally; In medical ethics, the physician’s guiding maxim is “First, do no harm.” Beneficence (do good) Provide benefits to persons and contribute to their welfare. Refers to an action done for the benefit of others.

Working with LGBTQ Patients

Working with LGBTQ Patients

February 26, 2020; Thereafter a Recorded Webinar:

The first generation to age ‘out’ is doing so with unique medical, social and ethical issues and strength. LGBTQ+ older adults have a growing need for competent advocacy. In this webinar, the speaker will share information on the LGBTQ+adults and the risk this population has for falling through the cracks in healthcare due to experiences of being discriminated against, receiving sub-standard services, or outright denied healthcare based on gender or sexual orientation. The speaker will share insights into this community and how advocates can assist them in their health and healthcare needs. We will also address the ethical issues this population faces and how to overcome them through advocacy.

Program Objectives:

  1. Discuss the ethical standard 7: Avoidance of Discriminatory Practices in healthcare and specifically in the LGBTQ population
  2. Learn about current trends in LGBTQ+aging population
  3. Gain skills to provide care planning support to LGBTQ+ OLDER ADULTS

Approval Statement: NAHAC webinar “Working with LGBTQ Patients” is approved for 1 Ethics CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18052.

Approval active from: February 26, 2020-February 25, 2022 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Presenter: Jacqueline Boyd, Founder of the Care Plan

The Care Plan is the brainchild of Jacqueline Boyd, a long time aging specialist and LGBTQI advocate. Jacqueline’s passion for health and aging started when she was a Certified Nursing Assistant in college. Working in nursing homes gave her a deep appreciation for the struggles many face throughout the aging process. The swift physical and cognitive changes, the lack of clear resources and advice left many families in the dark about how to best support their loved ones, and at times guilty for the choices they had made. It was here that seeds for The Care Plan were planted, in an empathy for the pain and uncertainty many clients and their families experienced.

Jacqueline spent much of her professional career providing care management services in her 9 years with a private duty caregiving agency. Providing guidance and advocacy for people in need illuminated time and again the need for earlier interventions and planning. She saw how a comprehensive approach can avoid common crisis along the path to aging, yet no real solution existed.

BCPA Competencies:

This program will focus on Ethical Standard 7 7: Avoidance of Discriminatory Practices in the LGBTQ + Adults. By understanding the unique challenges this population faces, Advocates can lead all members of the healthcare team in providing save, equitable care in every sector of the healthcare system.

Ethical Issues Impacting Healthcare Advocates

Ethical Issues Impacting Patient Advocates

May 21, 2020; Thereafter a Recorded Webinar:

This seminar will explore the ethical issues faced by health-care professionals and health advocates that are a part of the clinical practice process. We will examine the principles and theories that guide ethical practice in managing ethical dilemmas that exist in a variety of practice settings. Participants will learn how to apply the principles and theories of ethics into practice situations when advocating for their clients & patients.

Program Objectives:

  1. Explore the myths about Ethics
  2. Examine the theories of ethics
  3. Review ethical principles that guide practices
  4. Increase knowledge of ethical issues related

Approval Statement: NAHAC webinar “Ethical Issues Impacting Patient Advocates” is approved for 1 Ethics CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18060.

Approval active from: May 21, 2020-May 20, 2022 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00. 

Presenter: Dr. Jim McCabe

Dr. Jim McCabe is the President of Eldercare Resources, a geriatric care management company that specializes in eldercare and case management services. Over a period of more than 25 years, Dr. McCabe has assisted hundreds of families with planning in the areas of eldercare and long term care planning. Dr. McCabe is a national trainer for the Society of Certified Senior Advisors and has been on the faculty at the University of California, Berkeley and San Jose State University. He holds master’s degrees from the University of Hawaii and earned his PhD at the University of California, Berkeley. Jim and his wife Deborah make their home in Pleasanton, CA.

BCPA Competencies:

This program will focus on Ethical Standards for Board Certified Patient Advocates.

The Patient Advocate as General Contractor

The Patient Advocate as General Contractor

June 30, 2020; Thereafter a Recorded Webinar:

Home renovation requires pulling together multiple contractors, companies, and materials to achieve an end result that is on time, on budget and pleases the customer. While the homeowner can serve as general contractor, that may not be feasible for many reasons. Hiring a general contractor can reduce the homeowner’s stress, as that person has experience and resources to bring to the job.

The ‘general contractor’ analogy is apt when it comes to the diverse needs of a family facing a medical crisis.  Patient advocates can offer guidance, information necessary to make knowledgeable decisions, resources and appropriate oversight that helps a family build a plan that spans the medical care, in-home or inpatient care, assistance with activities of daily living and preparation for what lies ahead.

In this webinar, Trish Laub will discuss why she believes the family must have a philosophy about their loved one’s condition, a goal, and a strategy to meet that goal. She will also detail the organizational strategy that helped her family through the crisis. The desired outcome of this is to know that the patient’s wishes were respected and that the family can say that they did their absolute best for their loved one.

Program Objectives:

  1. Learn what’s involved in the ‘general contractor’ role of the patient advocate.
  2. Understand an organizational system and the ‘three-ring power tool’ that will keep your clients from overwhelm.
  3. Review the ethical considerations that must be upheld in a crisis situation.

Approval Statement: NAHAC webinar “The Patient Advocate as ‘General Contractor’ is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18066.

Approval active from: June 30, 2020-June 29, 2022 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a posttest and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Presenters:

Trish Laub is the founder of Comfort in their Journey, a multifaceted business that offers practical guidance for families and caregivers who are taking the Alzheimer’s journey with a loved one or patient, as well as easily accessible information applicable to individuals with any serious medical condition on how to ensure dignified care through end of life. She is the author of the three-book Comfort in their Journey series and offers presentations, workshops and consulting services on the subjects covered in her books. Trish transferred vital skills from her previous career as a software program developer for a large corporation and from her role as a Black Belt Nia instructor to her caregiving role and the creation of Comfort in their Journey.       www.TrishLaub.com

Roseanne Geisel is a board certified patient advocate who started Geisel Advocacy for Patients LLC, based in Northern Virginia, in 2018.  Roseanne’s impetus for becoming a patient advocate was twofold—years of volunteering on the HelpLine of the National Alliance on Mental Illness and growing up in a family of physicians, which has given her a familiarity with and understanding of the healthcare system. Her main areas of concentration are mental health and geriatric care.

Prior to becoming a patient advocate, Roseanne spent more than 20 years as a journalist in the business press and then more than 10 years as a freelance reporter, writer, and copyeditor. She holds a Bachelor of Arts and a Master of Science in journalism from Northwestern University, Evanston, IL.   

BCPA Competencies:

Roseanne Geisel will discuss the ethical issues that are raised in crises situations.

This webinar will address three domains for Board Certified Patient Advocates:

Domain 2-Empowerment, Autonomy, Rights and Equity, especially E-G and J.

Domain 3-Communication and Interpersonal Relationships. Especially C, E-H

Domain 5-Medical Knowledge and the Healthcare System

Ethical Standards for BCPA and NAHAC

Empowerment Strategies to Dismantle Racism in the Healthcare System: A Family Caregiver Perspective

Empowerment Strategies to Dismantle Racism in the Healthcare System: A Family Caregiver Perspective

August 4, 2020; Thereafter a Recorded Webinar:

Systemic racism is a critical public health concern yet remains embedded in healthcare organizational practices and perspectives. Assumptive exclusion in medical training, unconscious bias in patient assessment, and normalized societal practices make it difficult to extract racism as a significant factor impacting standards of care. Participants in this webinar will learn how advocates can implement strategies to reduce systemic racism throughout the healthcare system, as individuals and as an organization.

Program Objectives:

  1. To increase awareness of what unconscious bias looks/sounds like in everyday healthcare encounters, and the potential negative impact on patients and family caregivers of color.
  2. To share strategies and ideas that empower patients and family caregivers of color impacted by racial bias/systemic racism within the healthcare system
  3. To share strategies and ideas that empower those within healthcare to better identify and respond to normalized, entrenched patterns of discriminatory behavior and practices that compromise ethics and standards of care.
  4. To look at the ethical principles that shape our practice and call for advocates to identify and work to eliminate systemic racism.

Approval Statement: NAHAC webinar “Empowerment Strategies to Dismantle Racism in the Healthcare System: A Family Caregiver Perspective” is approved for 1 Ethics CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval Number 18071.

Approval active from: July 26, 2020-July 25, 2022 (Expiration date)

NAHAC Members can view the webinar for free. If you want to obtain a CE, the cost is $10.00. You must complete a post-test and program evaluation to obtain your Certificate of Completion. If you are a non-member of NAHAC, the cost is $40.00.

Presenters:

  • Dr. Nicole T. Rochester is a board-certified pediatrician, independent health advocate, TEDx and keynote speaker, and the CEO of Your GPS Doc, LLC, an innovative company that helps aging individuals, those with chronic illnesses, and their family caregivers navigate the healthcare system.
  • Kathryn Floyd is a Certified Senior Advisor®, Certified Caregiving Consultant and Educator. She cared for her dad and now cares for her mother. Kathryn is the founder of Transparent Caregiving Strategies, helping family caregivers and organizations to better assist employees with caregiving responsibilities.
  • Dannelle LeBlanc is a Certified Caregiving Consultant, Educator & Certified Senior Advisor®. She cared for her father-in-law and is owner of CareGiver Transitions, delivering meaningful learning opportunities, resources, and support for diverse family caregivers and organizations.

BCPA Competencies:

This webinar will address three domains for Board Certified Patient Advocates:

  • Domain 2-Empowerment, Autonomy, Rights and Equity, especially E-G and J.
  • Domain 3-Communication and Interpersonal Relationships. Especially C, E-H
  • Domain 5-Medical Knowledge and the Healthcare System
  • Ethical Standards for BCPA and NAHAC

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