NTOCC Annual Conference – 2019

Contact: Cheri Lattimer

NTOCC Annual Conference - 2019

Program: Quality Transitions – What is the Secret Sauce to Positive Outcomes

There continues to be large barriers in supporting patients and family caregivers with both quality and efficient care.  The conference will explore different aspects of how clinicians can operate and provide care in a value-based system of care.  The program will help address identifying the needs of patients related to social determinants and look at current resources available to implement an assessment process for SDOH and how to use care coordinators/case managers to flag major unmet needs ad move towards resolution of those needs with the care team.  The conference encourages dialog between clinicians on how to work as an integrated care team to improve transitions and care coordination.

Approval active from: September 18, 2019 – September 17, 2020 (Expiration date)

Approval Statement: The NTOCC Annual Conference, Quality Transitions: What is the Secret Sauce to Positive Outcomes is approved for 6 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Approval code: 18026.

Learning Objectives:

  • Evaluate barriers impacting positive outcomes for successful care coordination and transitions of care
  • Determine appropriate resources for improving care coordination through the continuum of care
  • Employ strategies for assessing social determinants of health within the learners specific practice in reducing avoidable hospital readmissions
  • Improve patient and family caregiver engagement through the implementation of share-decision making strategies
  • Describe the issues impacting transitions of care between the acute and post-acute levels of care
  • Recognize the role of integrated care teams

Supporting BCPA Competencies:

4. Healthcare Access, Finance, and Management

b. Facilitate the client’s navigation through the complexities of the healthcare system continuum;

e. Recognize barriers to care coordination and work with clients and providers to overcome them, requesting provider-to-provider conversations and other client-focused collaboration as required;

5. Medical Knowledge and the Healthcare System

d. Assist clients to coordinate care among many clinicians, settings, and affiliated providers;

6. Professionalism, Professional Development, and Practice

c. Continue to develop skills and maintain competence in all specific areas of expertise

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