Privacy Policy for the Patient Advocate Certification Board


The Patient Advocate Certification Board (PACB) is committed to protecting your privacy. PACB has created this policy regarding how PACB may collect, use, and disclose personal information about you. By using the PACB website, you consent to the data practices described in this statement.


Collection of your Personal Information


Many sections of the web site are open to all users with no information collected or required registration. For these sections, our web server automatically recognizes no information regarding the Web domains or email addresses of the web site visitors. PACB collects personally identifiable information, such as name, email address, mailing address, and/or phone number. We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. In the event that you contact us for customer support though the website or by phone, we may also request that you provide additional user information relevant to the support you have requested. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

PACB may periodically review discussions, postings, transmissions and other information or material on this web site; however, PACB is under no duty to do so and assumes no responsibility or liability arising from such matters nor for any error, defamation, libel, slander, omission, obscenity, pornography, or inaccuracy contained in any such discussion, posting or transmission. Furthermore, you are prohibited from posting to transmitting any unlawful, threatening, libelous, defamatory, obscene, pornographic or erroneous material or otherwise violate any law through use of this website. Please keep in mind that if you directly disclose any personal information through PACB public discussions, postings or transmissions this information may be collected and used by others. Note: PACB does not read or reveal your private online communications with others.

For your convenience, PACB may provide links to various other web sites that may be of interest and related to you. However, PACB does not control such web sites and is not responsible for their content nor is it responsible for the accuracy or reliability of any information, data, opinions, advice or statements contained within such web sites.

Furthermore, PACB’s Privacy Policy is only applicable when you are on our web site. Once you link to another web site, PACB encourages you to review the privacy statements of websites you choose to link to from PACB so that you can understand how those websites collect, use and share your information. If you decide to access any of the third-party web sites linked to this web site, you do so at your own risk. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. PACB reserves the right to terminate any link or linking program at any time.


Use of your Personal Information


PACB may collect and use your personal information to operate the PACB website and deliver the services you have requested. PACB may also use your personally identifiable information to inform you of other products or services available from PACB. We may use any of the information we collect to personalize your experience, to improve our website, to improve customer service, to administer promotions or surveys, to send periodic emails and/or to process transactions.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

PACB does not sell, rent or lease its customer’s lists to third parties. PACB may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to PACB, and they are required to maintain the confidentiality of your information. PACB does not discriminate in certification opportunities or practices nor will we disclose personal information in regard to race, color, religion, sex, national origin, age, disability or any other characteristic protected by law.

PACB will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on PACB or the site; (2) protect and defend the rights or property of PACB (including enforcing this agreement); and, (3) act under exigent circumstances to protect the personal safety of users of PACB or the public.


Release of BCPA Certification Information


PACB, either through telephone, email responses or postal mail may provide any of the following information:

  1. Whether the person(s) has ever been certified by PACB, the date of that certification, and, if not currently certified, the date on which certification lapsed or was otherwise terminated.
  2. A “yes” or “no” indication of whether or not any past and/or current public disciplinary actions have occurred against the person(s). The inquiring party will then need to request additional information from the regulatory body.
  3. The renewal date for the person(s) current BCPA certification.


PACB Ethics and Disciplinary Disclosure Policy


PACB treats as confidential a BCPAs personal information. At PACBs discretion, however, and in accordance with disclosure authority maintained by the organization, PACB may release to certain federal and state licensing and credentialing bodies and governmental regulatory agencies, or may publish on its website, details of a current or former BCPAs disciplinary history, if any, resulting from complaints heard by the PACB Compliance Committee. Similarly, PACB reserves the right to divulge to such bodies or agencies, or to publish on its website, information in connection with wrongful use or other actions taken by PACB, or on its behalf, against certain individuals or entities.


Security of Personal Information


PACB implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will neither be stored on our web servers nor accessible via any public facing systems.

No method of safeguarding information is 100% secure. PACB has employed physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Personal information is accessible only by staff designated to handle online complaints or requests. All employees and contractors with access to personal information are also bound to adhere to this policy. To protect the security of information supplied by users in order to access restricted areas, users must provide email addresses and passwords to access their information.


California Online Privacy Protection Act Compliance


Because PACB values your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all Board Certified Patient Advocates may make any changes to their information at any time by logging into the Access portal (hosted by Prolydian).


Children’s Online Privacy Protection Act Compliance


PACB is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


Changes to our Privacy Policy


PACB may occasionally update this Privacy Policy to reflect company and customer feedback. PACB encourages you to periodically review this Privacy Policy to be informed of how PACB is protecting your information. When such a change is made, we will update when this policy was last modified listed below. Any such change, addition, update or modification will be effective immediately upon posting to the site. This policy was last modified on March 1, 2023.


To Unsubscribe from PACB Email Correspondence


In order to unsubscribe from PACB marketing communications, you may click on the “Click Here to Unsubscribe” link located on the bottom of the company’s emails.

Additionally, you may unsubscribe by contacting PACB 929-430-7222 or by email.




The materials contained in this web site are provided on an “as is” and “as available” basis, without representations or warranties of any kind. PACB expressly disclaims all such representations and warranties, either express or implied, including without limitation warranties of title, noninfringement, or implied warranties of merchantability or fitness for a particular purpose. PACB does not warrant the accuracy or completeness of the information, text graphics, links or other items contained within these materials.

PACB may make changes to this web site at any time without notice. While PACB strives to keep the information on this web site accurate and current, PACB cannot guarantee the accuracy, completeness or timeliness of the information. Information within PACBs web site may contain technical inaccuracies or typographical errors. PACB reserves the right to make changes, corrections and/or improvements to the information contained within this web site, at any time, without notice.


Limitation of Liability


In no event shall PACB nor any party involved in creating, producing or delivering the web site be liable for any damages whatsoever arising out of the use of, or inability to use, the web site, including but not limited to direct, indirect, incidental, special, or consequential damages, even if PACB has been advised of the possibility of such damages. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.


Applicable Law


This web site is controlled by PACB incorporated in the State of Arkansas, with an administrative office in the state of Arkansas. As such, U.S. federal laws and the laws of the State of Arkansas will govern the Legal Information section, excluding any principles or rules of law that may direct the application of the law of another state. You hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the courts of the State of Arkansas, and/or the United States District Court for the District of Arkansas, for any litigation arising out of or relating to the use of PACBs web site, waive any objection to the venue of any such litigation in the Arkansas courts and agree not to plead or claim in any Arkansas court that such litigation brought therein has been brought in an inconvenient forum. If any provision of this Legal Information section shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the Legal Information and shall not affect the validity or enforceability of any remaining provisions.


Contacting Us


If there are any questions regarding this privacy policy, you may contact us using the information below.

Patient Advocate Certification Board
2300 Wildwood Ave
Sherwood, AR 72120